Silverfin had 35 outages in the last 2 years totaling 208h 22m of downtime — averaging 1.4 incidents per month.
There were 35 Silverfin outages since May 23, 2024 totaling 208h 22m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware there was a brief login issue for multiple users. While migrating firms to our new sign-in solution, we made a mistake for multiple firms, blocking some users from accessing their firms. This has been resolved and should no longer be blocking users from accessing Silverfin. Our sincere apologies for the inconvenience!
This incident has been resolved.
We are receiving reports that users are experiencing issues/error message ("There was an issue getting your page") accessing workflows within the files. Our developers are aware of the issue and are currently investigating it.
We are receiving reports that users are experiencing issues/error message ("There was an issue getting your page") accessing workflows within the files. Our developers are aware of the issue and are currently investigating it.
Following the update we provided, the issue with accessing workflows has been resolved and the situation is now stable again.
You may notice the manual opening balance values are not being rolled over. We are currently working on a fix.
The manual roll forward of the opening balances and retained earnings is once again working as expected. In case these values are incorrect or missing, do not hesitate to contact Support. Our apologies for the inconvenience!
We’re aware that some users have experienced intermittent slowness and performance issues over the past few days. Our team is actively investigating and working to resolve this for those affected. We apologise for any inconvenience caused.
We’ve implemented changes that have improved Silverfin performance. We’re continuing to monitor the situation closely due to elevated traffic levels. Thank you for your patience, and we apologize for the inconvenience.
Our platform is currently under high stress, leading to slow responses and longer load times affecting the overall performance. Our apologies for this inconvenience.
The platform should be back to its usual speed, as the load on our platform has dropped, we will continue to monitor and follow this up in the following days. Our apologies for this inconvenience.
We have noticed that using the platform is not as responsive as usual which is affecting overall performance. We are investigating this further.
We have implemented a fix and we are currently monitoring the results.
As the fix have been implemented, we keep monitoring the system. If you are still experiencing issues, please do not hesitate to contact our support! Our apologies for the inconvenience!
You may experience some delays regarding the syncs. Our teams are aware and are monitoring the situation.
A small percentage of client files are experiencing delays with their bookkeeping sync. We are remediating the situation and expect those files to be synced in the next hour or two.
All client files that were affected have now completed syncing, but we will continue to monitor the files and systems. If any problems arise, please contact our Support team.
Due to Cloudflare's current issues, our chat (and other support functions) is currently unavailable. As soon as Cloudflare restores itself, we will be back operational. https://www.cloudflarestatus.com/
Cloudflare seems to have resolved the issues, our chat is once again available.
We have been made aware that adding new adjustments isn’t possible at the moment. We’re working on a solution and will let you know as soon as the fix is live. This can also impact the communication tab.
We are continuing to investigate this issue.
The fix have been implemented. We are currently still monitoring the system. If you are still experiencing issues, please do not hesitate to contact our support! Our apologies for the inconveniences!
You may encounter some issues while using Silverfin right now. We're aware of the problem and actively investigating. Our apologies for the inconvenience.
We have identified the cause of the issue and are actively working to resolve it.
We believe to have resolved the issues Silverfin was experiencing. We are currently monitoring the situation.
We believe the issues have been fully resolved. Our sincere apologies for the inconvenience!
We have been notified of syncing issues with Exact Online. We have reached out to Exact Online to investigate the cause of the issue and get the sync working again as soon as possible. Our apologies for the inconvenience.
It seems there are some issues on Exact Online's side with the API. More info here: https://status.exact.com/ This seems to be causing the error message in Silverfin. As soon as Exact Online resolves this, the sync should once again work as expected.
We are closing this statuspage as the issue is not on our end, but synchronisation issues remain due to Exact Online's ongoing API trouble. You can follow here for more updates: https://status.exact.com/
Our developers have implemented a new update where syncing using the arrows (in the top left or right corner) should now be sufficient. If this does not work, please provide the names of the files and links so our support team can access the files directly. We deeply regret the disruption caused and greatly appreciate your patience and understanding during this situation.
We have monitored the incoming stream of tickets, and the issue now appears to be resolved. Support will still be available for tickets via [email protected]. Tomorrow, we’ll be available starting at 9 AM via chat. Once again, we apologize for the inconvenience caused, and thank you for your understanding.
We have received reports about synchronisation trouble. We are investigating the issue and are trying to resolve this asap.
We have received reports about synchronisation trouble. We are investigating the issue and are trying to resolve this asap. Furthermore, we have been notified of this also having an impact on adjustments in prior years, which we are looking into.
We have reverted a change which resolved the issue. If you notice that the figures are incorrect, you can reset the synchronization via File Edit -> Sync -> switch sync Options: 1: This is for when you only want to synchronize from a specific period onward. 2: Disable the sync. 3: Synchronize everything that is available. Please note, if you have worked with other synchronization packages before, you should choose option 1. This is a manual task, which will provide quicker results. All other files will be processed during the overnight synchronization. We are actively addressing the ongoing issues, but as this has impacted all files during the nightly sync. By tomorrow, all files should be fully resolved. Urgent files can always be reported to support. Please note that all our clients have been affected by this issue, and we are doing our best to help everyone as efficiently as possible. This may result in some delays in our responses. Thank you for your understanding
We have resolved the ongoing with the syncs. You can resolve any differences by running a normal sync in the file if you need to continue working in the file. All files will be resolved automatically during the nightly sync, Our sincere apologies for the inconvenience.
Due to an update related to synchronization, you may encounter syncing issues. We are aware of the situation and are actively working on a resolution.
The solution has been applied; could you please attempt to sync your file once more? If an error message persists, please contact Support. Our apologies for the inconveniences!
The sync should be working once more without error messages. Please reach out to our Support if the issue persists!
We are currently experiencing intermittent networking issues. We are investigating this.
We are currently experiencing intermittent networking issues. We are investigating this. However, it looks like this has an impact on logging into the platform and the sync performance.
The platform should be accessible and working for all users. If noticing any slowness or blocking messages, please reach out to support!
We are aware that changes made to reports cannot currently be saved, and we are actively investigating the issue to resolve it.
The issue has been identified, and a fix is being implemented.
The fix has been implemented. Please try making changes to your report again. If the issue continues, don't hesitate to contact our Support team for assistance.
Our platform is currently experiencing general performance issues affecting most functionalities. Our team is actively working to resolve the issue as quickly as possible. We sincerely apologize for the inconvenience, and thank you for your understanding.
A fix has been implemented and we are monitoring the results. To address any potential remaining issues from the incident earlier this week, we performed a reset of the syncs last night instead of a regular sync. This led to more data being synced, resulting in the current delay. Our team is still actively monitoring it. The sync is running, but it may take longer than usual.
This incident has been resolved.
Currently, there is a delay with all our syncs. Our team is aware of the issue and is actively monitoring the situation. The syncs are running, but may take longer than usual. Thank you for your patience and understanding.
We are continuing to work on a fix for this issue.
To address any potential remaining issues from the incident earlier this week, we performed a reset of the syncs last night instead of a regular sync. This led to more data being synced, resulting in the current delay. Our team is still actively monitoring it. The sync is running, but it may take longer than usual. We sincerely apologize for the inconvenience and thank you for your understanding.
Currently, there is a known issue affecting all on-premise syncs. We have identified the problem and are actively working on a solution. Thank you for your patience!
A fix has been implemented and we are monitoring the results.
We’ve addressed a general issue regarding on-premise syncs. To resolve this, we kindly ask all our clients to restart the Silverfin sync service. If this doesn’t resolve the issue, please provide support with an example file and the contact details of your IT specialist.
We have received multiple reports regarding mapping and account name issues. We are currently investigating the cause. For further updates, keep an eye on our status page: https://status.getsilverfin.com/.
We were rolling out a feature to sync account names, it may cause some unexpected mappings. In the meantime we have disabled the feature until further research.
A fix has been implemented and we are monitoring the situation.
This incident has been resolved.
At the moment, we are experiencing a general interference on our platform. As a result, you may experience issues with our platform. We are doing all we can to fix this as soon as possible. You can always follow the latest updates on this via our status page: https://status.getsilverfin.com/.
We are continuing to investigate this issue.
We have identified the issue and implemented the necessary fix. We are continuing to monitor the situation. We apologize for any inconvenience caused!
This incident has been resolved. If you encounter any issues with the platform, please contact our Support team.
We are currently investigating this issue.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue with the AI mapping service. Our team is actively investigating and working to resolve the problem as quickly as possible. Users may encounter errors or delays when attempting to use AI mapping features. Thank you for your patience, and please follow our status page for further updates. https://status.getsilverfin.com/
A temporary fix has been deployed, and the service is working again. However, users may still experience some delays in the process. Our team is actively monitoring the situation to ensure stability. Thank you for your patience and understanding.
This incident has been resolved.
We are currently experiencing a delay in the nightly sync, which is causing a delay across the syncs. For further updates, keep an eye on our status page: https://status.getsilverfin.com/
The issue has been identified. We will keep monitoring the impact and the performance. For further updates, keep an eye on our status page: https://status.getsilverfin.com/
The issue has been resolved. If you encounter further sync delays, please reach out to our Support. Our apologies for the inconvenience!