Shortcut Outage History

Shortcut is up right now

Shortcut had 30 outages in the last 2 years totaling 539h 36m of downtime — averaging 1.2 incidents per month.

There were 30 Shortcut outages since July 8, 2024 totaling 539h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.shortcut.com

Major April 9, 2026

Increase in errors and response latencies

Detected by Pingoru
Apr 09, 2026, 12:42 AM UTC
Resolved
Apr 09, 2026, 01:10 AM UTC
Duration
28m
Affected: Web App
Timeline · 3 updates
  1. investigating Apr 09, 2026, 12:42 AM UTC

    We have observed an increase in errors. Response times have increased as well. We are monitoring the situation and working to increase capacity.

  2. monitoring Apr 09, 2026, 01:07 AM UTC

    We have identified the issue and have taken actions to mitigate the issue.

  3. resolved Apr 09, 2026, 01:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 25, 2026

Shortcut Slow/Unavailable

Detected by Pingoru
Mar 25, 2026, 08:27 AM UTC
Resolved
Mar 25, 2026, 09:46 AM UTC
Duration
1h 19m
Affected: Web AppAPI
Timeline · 4 updates
  1. investigating Mar 25, 2026, 08:27 AM UTC

    We are currently investigating this issue.

  2. identified Mar 25, 2026, 08:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 25, 2026, 09:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 25, 2026, 09:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 12, 2026

Gitlab event processing delays

Detected by Pingoru
Jan 12, 2026, 03:41 PM UTC
Resolved
Jan 12, 2026, 06:56 PM UTC
Duration
3h 15m
Timeline · 2 updates
  1. investigating Jan 12, 2026, 03:41 PM UTC

    Currently investigating processing delays for Gitlab events.

  2. resolved Jan 12, 2026, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 28, 2025

Some sessions may fail to connect

Detected by Pingoru
Nov 28, 2025, 03:32 PM UTC
Resolved
Nov 28, 2025, 04:17 PM UTC
Duration
45m
Affected: Korey.ai - Webapp
Timeline · 3 updates
  1. investigating Nov 28, 2025, 03:32 PM UTC

    We are currently investigating an issue where some sessions aren't connecting as expected.

  2. monitoring Nov 28, 2025, 03:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 28, 2025, 04:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 29, 2025

Slack link unfurls not working

Detected by Pingoru
Oct 29, 2025, 04:00 PM UTC
Resolved
Nov 03, 2025, 03:34 PM UTC
Duration
4d 23h
Affected: Slack Apps/Integrations/APIs
Timeline · 2 updates
  1. investigating Oct 29, 2025, 04:00 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 03, 2025, 03:34 PM UTC

    Slack link unfurl events are working as expected.

Read the full incident report →

Major October 20, 2025

Korey Cloud Provider Issue

Detected by Pingoru
Oct 20, 2025, 10:36 PM UTC
Resolved
Oct 21, 2025, 11:28 AM UTC
Duration
12h 51m
Affected: Korey.ai - Webapp
Timeline · 2 updates
  1. identified Oct 20, 2025, 10:36 PM UTC

    We're seeing more authentication errors from a cloud provider, causing Korey login issues and disrupting user invitations. Workos has been identified as the root cause: https://status.workos.com/incidents/rdz189wnjhyn.

  2. resolved Oct 21, 2025, 11:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025

Shortcut Unavailable due to AWS Outage

Detected by Pingoru
Oct 20, 2025, 07:12 AM UTC
Resolved
Oct 20, 2025, 09:35 AM UTC
Duration
2h 23m
Affected: Email NotificationsSentry AutomationsWeb AppVCS IntegrationsAPIGoogle Sheets IntegrationSlack IntegrationAWS ec2-us-east-1ProductBoardZendeskSearchShortcut Docs
Timeline · 2 updates
  1. investigating Oct 20, 2025, 07:31 PM UTC

    From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.

  2. resolved Oct 20, 2025, 07:32 PM UTC

    From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.

Read the full incident report →

Major October 1, 2025

Issues with search

Detected by Pingoru
Oct 01, 2025, 04:14 PM UTC
Resolved
Oct 01, 2025, 05:43 PM UTC
Duration
1h 29m
Affected: Search
Timeline · 3 updates
  1. investigating Oct 01, 2025, 04:14 PM UTC

    We are currently investigating an issue with our search system, resulting in many search requests failing.

  2. monitoring Oct 01, 2025, 05:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2025, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 30, 2025

Async Processing Delays

Detected by Pingoru
Sep 30, 2025, 03:36 PM UTC
Resolved
Oct 03, 2025, 06:45 PM UTC
Duration
3d 3h
Affected: Email NotificationsSentry AutomationsVCS IntegrationsGoogle Sheets IntegrationSlack IntegrationProductBoardZendesk
Timeline · 6 updates
  1. investigating Sep 30, 2025, 03:36 PM UTC

    Our async processing infrastructure is running behind. Actively monitoring and investigating the root cause.

  2. investigating Sep 30, 2025, 06:46 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 30, 2025, 08:33 PM UTC

    Notifications for integrations should have caught up. Google Sheet processing has been disabled for the moment, we're working on a fix that will resume processing.

  4. monitoring Oct 01, 2025, 02:12 PM UTC

    Google Sheets processing has been re-enabled but is still behind. We're monitoring it's progress.

  5. monitoring Oct 03, 2025, 01:38 PM UTC

    GSheet processing should have caught up. A few integrations had been disabled during investigation, we're looking to restore those integrations.

  6. resolved Oct 03, 2025, 06:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 21, 2025

Webflow Partial Outage

Detected by Pingoru
Aug 21, 2025, 07:30 PM UTC
Resolved
Aug 21, 2025, 07:57 PM UTC
Duration
27m
Affected: Company Website
Timeline · 2 updates
  1. identified Aug 21, 2025, 07:30 PM UTC

    Webflow is having an outage affecting our company website: https://status.webflow.com/incidents/7plz6jp8dhqf

  2. resolved Aug 21, 2025, 07:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2025

Application not loading for some EU customers

Detected by Pingoru
Jul 31, 2025, 05:15 AM UTC
Resolved
Jul 31, 2025, 03:25 PM UTC
Duration
10h 9m
Affected: Web App
Timeline · 3 updates
  1. investigating Jul 31, 2025, 01:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 31, 2025, 01:41 PM UTC

    We've identified specific Fastly nodes (Fastly's "hel" region for Helsinki, Finland) that appear to have experienced this issue. We've forced purges of Fastly caches to restore Shortcut service. We've contacted Fastly to debug the issue further.

  3. resolved Jul 31, 2025, 03:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2025

Features unexpectedly considered disabled

Detected by Pingoru
Jul 22, 2025, 09:22 PM UTC
Resolved
Jul 22, 2025, 09:35 PM UTC
Duration
13m
Affected: Web App
Timeline · 3 updates
  1. investigating Jul 22, 2025, 09:22 PM UTC

    We are currently investigating an issue that may occur in some cases, potentially causing previously enabled features to be unexpectedly considered disabled.

  2. identified Jul 22, 2025, 09:29 PM UTC

    We believe we have identified the issue and are currently rolling back to a previous version to mitigate it quickly.

  3. resolved Jul 22, 2025, 09:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 4, 2025

Application not loading for European customers

Detected by Pingoru
Jun 04, 2025, 01:09 PM UTC
Resolved
Jun 04, 2025, 02:11 PM UTC
Duration
1h 2m
Affected: Web App
Timeline · 3 updates
  1. investigating Jun 04, 2025, 01:09 PM UTC

    European customers aren't able to load app.shortcut.com currently. We are investigating.

  2. monitoring Jun 04, 2025, 01:31 PM UTC

    We have identified an issue with access key caching in our CDN, and have rolled out a fix.

  3. resolved Jun 04, 2025, 02:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 7, 2025

Issues with serving API requests

Detected by Pingoru
Mar 07, 2025, 03:33 AM UTC
Resolved
Mar 07, 2025, 02:30 PM UTC
Duration
10h 57m
Affected: Web AppAPI
Timeline · 3 updates
  1. investigating Mar 07, 2025, 03:33 AM UTC

    We are experiencing slow response times and a higher than normal rate of errors from our API servers. We are investigating now.

  2. monitoring Mar 07, 2025, 03:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 07, 2025, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 20, 2025

Shortcut Outage

Detected by Pingoru
Feb 20, 2025, 01:18 AM UTC
Resolved
Feb 20, 2025, 07:06 PM UTC
Duration
17h 48m
Affected: Web AppAPICompany WebsiteShortcut Docs
Timeline · 5 updates
  1. investigating Feb 20, 2025, 01:18 AM UTC

    Currently Shortcut is not accessible

  2. monitoring Feb 20, 2025, 01:34 AM UTC

    We've restored service and are investigating further.

  3. monitoring Feb 20, 2025, 02:09 AM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Feb 20, 2025, 04:27 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 20, 2025, 07:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2025

Delays in processing GitHub events

Detected by Pingoru
Jan 22, 2025, 12:12 AM UTC
Resolved
Jan 22, 2025, 01:37 AM UTC
Duration
1h 24m
Affected: VCS Integrations
Timeline · 2 updates
  1. investigating Jan 22, 2025, 12:12 AM UTC

    We are currently investigating an issue where a small subset of customers are seeing significant delays in processing of events from GitHub.

  2. resolved Jan 22, 2025, 01:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 1, 2024

Login page regression

Detected by Pingoru
Nov 01, 2024, 02:58 PM UTC
Resolved
Nov 01, 2024, 02:58 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 01, 2024, 02:58 PM UTC

    We experienced increased 500s on our login page from 14:23 UTC until 14:51 UTC on 11/01/2024. This incident is resolved and login behavior is back to normal.

Read the full incident report →

Minor October 21, 2024

Customers are having issues with linking Sentry issues to Shortcut Stories. We are investigating the root cause.

Detected by Pingoru
Oct 21, 2024, 03:57 PM UTC
Resolved
Nov 01, 2024, 02:55 PM UTC
Duration
10d 22h
Timeline · 4 updates
  1. investigating Oct 21, 2024, 03:57 PM UTC

    We are currently investigating this issue.

  2. identified Oct 21, 2024, 09:53 PM UTC

    We are experiencing an outage caused by an unannounced change to the Sentry API that is causing failures for customers who are do not have the legacy Projects feature enabled or have no projects. Our team continues to investigate the solution in conjunction with Sentry.

  3. monitoring Oct 23, 2024, 12:53 PM UTC

    Sentry has identified the issue on their side, and we believed that they addressed the issue. We are currently reaching out to customers who have experienced the issue and are monitoring the situation.

  4. resolved Nov 01, 2024, 02:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 10, 2024

Interruption of updates service

Detected by Pingoru
Oct 10, 2024, 08:52 PM UTC
Resolved
Oct 10, 2024, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 10, 2024, 08:52 PM UTC

    Some users were not seeing changes made to their workspace. A fix has been applied, and we are monitoring it.

Read the full incident report →

Notice October 3, 2024

Delayed updates

Detected by Pingoru
Oct 03, 2024, 09:26 PM UTC
Resolved
Oct 04, 2024, 12:24 PM UTC
Duration
14h 57m
Affected: Web App
Timeline · 3 updates
  1. investigating Oct 03, 2024, 09:26 PM UTC

    We are observing increased latencies throughout our system. Changes to your workspace may not be immediately apparent to other users.

  2. monitoring Oct 03, 2024, 09:46 PM UTC

    We believe that we have addressed the underlying cause of the increased latencies and are monitoring the situation.

  3. resolved Oct 04, 2024, 12:24 PM UTC

    We believe that this incident is resolved.

Read the full incident report →

Major September 26, 2024

Shortcut Docs: Public Docs Not Rendering

Detected by Pingoru
Sep 26, 2024, 01:19 PM UTC
Resolved
Sep 26, 2024, 02:01 PM UTC
Duration
42m
Affected: Shortcut Docs
Timeline · 3 updates
  1. investigating Sep 26, 2024, 01:19 PM UTC

    For Shortcut Docs that have the "Public Link" toggle enabled, the public version of those documents is currently not rendering correctly. The team is investigating.

  2. identified Sep 26, 2024, 01:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 26, 2024, 02:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 13, 2024

Performance Degradation

Detected by Pingoru
Sep 13, 2024, 07:12 PM UTC
Resolved
Sep 13, 2024, 07:23 PM UTC
Duration
11m
Affected: Web AppAPI
Timeline · 2 updates
  1. investigating Sep 13, 2024, 07:12 PM UTC

    We are currently investigating a severe performance regression across the application

  2. resolved Sep 13, 2024, 07:23 PM UTC

    Identified the cause of the performance regression due to slow database queries. The application should be recovered now

Read the full incident report →