Shortcut experienced a critical incident on October 20, 2025 affecting Email Notifications and Sentry Automations and 1 more component, lasting 2h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 07:31 PM UTC
From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.
- resolved Oct 20, 2025, 07:32 PM UTC
From approximately 3:12am EDT until 5:35am EDT, Shortcut was unavailable. We identified the cause to be the widespread AWS outage occurring at that time. During that time, StatusPage's administrative interface was also inaccessible, so we are adding a historical incident here to record the event. AWS states that the services which Shortcut relies on have recovered and we are seeing no further errors in our observability dashboards.