Shortcut incident

Korey Cloud Provider Issue

Major Resolved View vendor source →

Shortcut experienced a major incident on October 20, 2025 affecting Korey.ai - Webapp, lasting 12h 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:36 PM UTC
Resolved
Oct 21, 2025, 11:28 AM UTC
Duration
12h 51m
Detected by Pingoru
Oct 20, 2025, 10:36 PM UTC

Affected components

Korey.ai - Webapp

Update timeline

  1. identified Oct 20, 2025, 10:36 PM UTC

    We're seeing more authentication errors from a cloud provider, causing Korey login issues and disrupting user invitations. Workos has been identified as the root cause: https://status.workos.com/incidents/rdz189wnjhyn.

  2. resolved Oct 21, 2025, 11:28 AM UTC

    This incident has been resolved.