Shortcut incident

Application not loading for European customers

Notice Resolved View vendor source →

Shortcut experienced a notice incident on June 4, 2025 affecting Web App, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 01:09 PM UTC
Resolved
Jun 04, 2025, 02:11 PM UTC
Duration
1h 2m
Detected by Pingoru
Jun 04, 2025, 01:09 PM UTC

Affected components

Web App

Update timeline

  1. investigating Jun 04, 2025, 01:09 PM UTC

    European customers aren't able to load app.shortcut.com currently. We are investigating.

  2. monitoring Jun 04, 2025, 01:31 PM UTC

    We have identified an issue with access key caching in our CDN, and have rolled out a fix.

  3. resolved Jun 04, 2025, 02:11 PM UTC

    This incident has been resolved.