Shopmonkey Outage History

Shopmonkey had 9 outages in the last 2 years totaling 29h 17m of downtime, averaging 0.4 incidents per month.

There were 9 Shopmonkey outages since May 6, 2026 totaling 29h 17m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.shopmonkey.cloud

Minor September 15, 2026

PartsTech Login Connection Error

Detected by Pingoru: Sep 15, 2026, 02:25 PM UTC
Resolved: Sep 15, 2026, 06:00 PM UTC
Duration: 3h 34m

Timeline · 2 updates

investigating Sep 15, 2026, 02:25 PM UTC

Our team is currently investigating a connection error in the login/connection to PartsTech. More information will be shared once it is available. We appreciate your patience while we work to resolve this issue.
resolved Sep 15, 2026, 06:00 PM UTC

We will continue to monitor but currently are seeing all API errors return back below normal operating limits. You should see no further issues accessing PartsTech through Shopmonkey.

Read the full incident report →

Major September 1, 2026

Application Outage - Shopmonkey Platform is currently unreachable

Detected by Pingoru: Sep 01, 2026, 03:03 PM UTC
Resolved: Sep 01, 2026, 05:32 PM UTC
Duration: 2h 28m

Timeline · 4 updates

investigating Sep 01, 2026, 03:03 PM UTC

We are currently experiencing an issue with logging login/accessibility to the Shopmonkey platform. Our Engineering team is working to investigate this situation. We will provide more info as soon as we can as we look to urgently get this resolved
investigating Sep 01, 2026, 03:43 PM UTC

We are starting to see some application recovery, however this remains an urgent issue that we are continuing to work with our infrastructure partners to resolve as quickly as possible.
investigating Sep 01, 2026, 04:25 PM UTC

Platform access should now be fully restored. Our team is continuing to closely monitor. At this time we are observing a backlog/delay in event processing as a result of the outage. The event processing will continue to catch up going forward. During that time you will see delays in messages...
resolved Sep 01, 2026, 05:32 PM UTC

Everything should be fully restored along with any delays seen or updates, notifications or messages not having been processed are now all caught up. We do appreciate you patience and understanding as we worked to get this issues fully resolved.

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Minor July 6, 2026

Login issues trying to access the Shopmonkey platform

Detected by Pingoru: Jul 06, 2026, 10:58 PM UTC
Resolved: Jul 07, 2026, 01:26 PM UTC
Duration: 14h 28m

Timeline · 3 updates

investigating Jul 06, 2026, 10:58 PM UTC

We are currently investigating an issue that is impacting login to our Shopmonkey platform. This issue appears to be regionally based and could only be encountered depending on your location and ISP. We apologize for any inconvinience this is causing.
investigating Jul 07, 2026, 02:52 AM UTC

We have confirmed Charter/Spectrum ISP has incorrectly blocked our application for a small number of customers and locations. If you are experiencing issues connecting to the Shopmonkey application, or logging in, in particular receiving a ERR_SSL_PROTOCOL_ERROR, please check with your internet...
resolved Jul 07, 2026, 01:26 PM UTC

We have confirmed our domain is no longer being blocked, and no further login issues should be encountered. If you do still have an issue, please reach out to our Support team for assistance

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Minor June 25, 2026

Issues experienced with SMS notifications and delivery

Detected by Pingoru: Jun 25, 2026, 08:18 PM UTC
Resolved: Jun 26, 2026, 01:56 AM UTC
Duration: 5h 37m

Affected: Shopmonkey V2 (Shopmonkey V2)

Timeline · 2 updates

investigating Jun 25, 2026, 08:18 PM UTC

We are currently working with our Engineering team to investigate reports issues with SMS notifications and end-user delivery. We will provide additional updates once more information is available
resolved Jun 26, 2026, 01:56 AM UTC

The impacts of this SMS issue were minor and only affected a very small number of customers. No further SMS delivery or notification issues should be encountered going forward. Please reach out to our Support team directly if you encounter any new issues.

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Minor June 24, 2026

QuickBooks Online API Sync Errors

Detected by Pingoru: Jun 24, 2026, 05:09 PM UTC
Resolved: Jun 24, 2026, 05:17 PM UTC
Duration: 8m

Timeline · 2 updates

investigating Jun 24, 2026, 05:09 PM UTC

We are currently experiencing an issue with our API connection to QuickBooks online that is resulting in timeouts and potential data sync & transfer errors in sending Shopmonkey data to QuickBooks. Our Engineering team is working to investigate further.
resolved Jun 24, 2026, 05:17 PM UTC

Due to a connection issue within QuickBooks Online, there were resulting API timeouts and data sync errors experienced. This has been resolved and we will continue to monitor. Please resend any failed transactions or invoices to QBO

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Minor June 16, 2026

Invoices unable to be synced to QBO

Detected by Pingoru: Jun 16, 2026, 05:31 PM UTC
Resolved: Jun 16, 2026, 07:16 PM UTC
Duration: 1h 45m

Timeline · 2 updates

investigating Jun 16, 2026, 05:31 PM UTC

We are currently investigating an issue where invoices in Shopmonkey are unable to be synced to QuickBooks Online. More updates to follow as we look to get this resolved as quickly as possible.
resolved Jun 16, 2026, 07:16 PM UTC

A fix has been released for this QuickBooks invoice sync issue. For any further issues experienced please reach out to our Support team.

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Major June 13, 2026

Shopmonkey Reporting Issues

Detected by Pingoru: Jun 13, 2026, 12:45 AM UTC
Resolved: Jun 13, 2026, 01:03 AM UTC
Duration: 18m

Affected: Shopmonkey V2 (Shopmonkey V2)

Timeline · 2 updates

resolved Jun 13, 2026, 12:45 AM UTC

All reports are up to date and processing normally
resolved Jun 13, 2026, 01:03 AM UTC

This reporting issue being experienced has been corrected, and all reporting data that was impacted or delayed is fully caught up. If any further issues are encountered please reach out to our Support team.

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Minor May 21, 2026

Outbound SMS Delivery Issue

Detected by Pingoru: May 21, 2026, 10:07 PM UTC
Resolved: May 21, 2026, 10:42 PM UTC
Duration: 34m

Timeline · 2 updates

investigating May 21, 2026, 10:07 PM UTC

We are currently investigating issue reports of Outbound SMS failures. More information will be provided as it is available. We appreciate your patience as we work through this issue.
resolved May 21, 2026, 10:42 PM UTC

No further issues should be seen with SMS delivery. All SMS messages that were delayed in sending have caught up and no delay should be seen going forward. If you happen to encounter any future issues, please reach out to our Support team right away

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Minor May 6, 2026

Search functionality is currently experiencing an Issue

Detected by Pingoru: May 06, 2026, 03:24 PM UTC
Resolved: May 06, 2026, 03:46 PM UTC
Duration: 22m

Timeline · 2 updates

investigating May 06, 2026, 03:24 PM UTC

We are currently experiencing an issue with Search functionality, specifically in terms of Inventory, Canned Services, PO's and Time clocks. Our engineering team is working on a fix that we will have in place as soon as possible. We appreicate your patience as we work through this issue.
resolved May 06, 2026, 03:46 PM UTC

This search issue previously experienced is now resolved. You should no longer see any search issues inside Shopmonkey. If you do happen to encounter any further issues, please reach out to our Support team.

Read the full incident report →