Shopmonkey incident

Issues experienced with SMS notifications and delivery

Shopmonkey experienced a minor incident on June 25, 2026 affecting Shopmonkey V2 (Shopmonkey V2), lasting 5h 37m. The incident has been resolved; the full update timeline is below.

Started: Jun 25, 2026, 08:18 PM UTC
Resolved: Jun 26, 2026, 01:56 AM UTC
Duration: 5h 37m
Detected by Pingoru: Jun 25, 2026, 08:18 PM UTC

Affected components

Shopmonkey V2 (Shopmonkey V2)

Update timeline

investigating Jun 25, 2026, 08:18 PM UTC

We are currently working with our Engineering team to investigate reports issues with SMS notifications and end-user delivery. We will provide additional updates once more information is available
resolved Jun 26, 2026, 01:56 AM UTC

The impacts of this SMS issue were minor and only affected a very small number of customers. No further SMS delivery or notification issues should be encountered going forward. Please reach out to our Support team directly if you encounter any new issues.