Shopmonkey incident

Application Outage - Shopmonkey Platform is currently unreachable

Major Resolved View vendor source →

Shopmonkey experienced a major incident on September 1, 2026, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 03:03 PM UTC
Resolved
Sep 01, 2026, 05:32 PM UTC
Duration
2h 28m
Detected by Pingoru
Sep 01, 2026, 03:03 PM UTC

Update timeline

  1. investigating Sep 01, 2026, 03:03 PM UTC

    We are currently experiencing an issue with logging login/accessibility to the Shopmonkey platform. Our Engineering team is working to investigate this situation. We will provide more info as soon as we can as we look to urgently get this resolved

  2. investigating Sep 01, 2026, 03:43 PM UTC

    We are starting to see some application recovery, however this remains an urgent issue that we are continuing to work with our infrastructure partners to resolve as quickly as possible.

  3. investigating Sep 01, 2026, 04:25 PM UTC

    Platform access should now be fully restored. Our team is continuing to closely monitor. At this time we are observing a backlog/delay in event processing as a result of the outage. The event processing will continue to catch up going forward. During that time you will see delays in messages...

  4. resolved Sep 01, 2026, 05:32 PM UTC

    Everything should be fully restored along with any delays seen or updates, notifications or messages not having been processed are now all caught up. We do appreciate you patience and understanding as we worked to get this issues fully resolved.