Shopmonkey experienced a minor incident on June 24, 2026, lasting 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 24, 2026, 05:09 PM UTC
We are currently experiencing an issue with our API connection to QuickBooks online that is resulting in timeouts and potential data sync & transfer errors in sending Shopmonkey data to QuickBooks. Our Engineering team is working to investigate further.
- resolved Jun 24, 2026, 05:17 PM UTC
Due to a connection issue within QuickBooks Online, there were resulting API timeouts and data sync errors experienced. This has been resolved and we will continue to monitor. Please resend any failed transactions or invoices to QBO