Shopmonkey incident

Invoices unable to be synced to QBO

Minor Resolved View vendor source →

Shopmonkey experienced a minor incident on June 16, 2026, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2026, 05:31 PM UTC
Resolved
Jun 16, 2026, 07:16 PM UTC
Duration
1h 45m
Detected by Pingoru
Jun 16, 2026, 05:31 PM UTC

Update timeline

  1. investigating Jun 16, 2026, 05:31 PM UTC

    We are currently investigating an issue where invoices in Shopmonkey are unable to be synced to QuickBooks Online. More updates to follow as we look to get this resolved as quickly as possible.

  2. resolved Jun 16, 2026, 07:16 PM UTC

    A fix has been released for this QuickBooks invoice sync issue. For any further issues experienced please reach out to our Support team.