Shopmonkey incident

Login issues trying to access the Shopmonkey platform

Minor Resolved View vendor source →

Shopmonkey experienced a minor incident on July 6, 2026, lasting 14h 28m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 10:58 PM UTC
Resolved
Jul 07, 2026, 01:26 PM UTC
Duration
14h 28m
Detected by Pingoru
Jul 06, 2026, 10:58 PM UTC

Update timeline

  1. investigating Jul 06, 2026, 10:58 PM UTC

    We are currently investigating an issue that is impacting login to our Shopmonkey platform. This issue appears to be regionally based and could only be encountered depending on your location and ISP. We apologize for any inconvinience this is causing.

  2. investigating Jul 07, 2026, 02:52 AM UTC

    We have confirmed Charter/Spectrum ISP has incorrectly blocked our application for a small number of customers and locations. If you are experiencing issues connecting to the Shopmonkey application, or logging in, in particular receiving a ERR_SSL_PROTOCOL_ERROR, please check with your internet...

  3. resolved Jul 07, 2026, 01:26 PM UTC

    We have confirmed our domain is no longer being blocked, and no further login issues should be encountered. If you do still have an issue, please reach out to our Support team for assistance