Shopmonkey experienced a minor incident on May 21, 2026, lasting 34m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 21, 2026, 10:07 PM UTC
We are currently investigating issue reports of Outbound SMS failures. More information will be provided as it is available. We appreciate your patience as we work through this issue.
- resolved May 21, 2026, 10:42 PM UTC
No further issues should be seen with SMS delivery. All SMS messages that were delayed in sending have caught up and no delay should be seen going forward. If you happen to encounter any future issues, please reach out to our Support team right away