Shopify Outage History

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Shopify had 13 outages in the last 2 years totaling 49h 29m of downtime — averaging 0.5 incidents per month.

There were 13 Shopify outages since June 24, 2025 totaling 49h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.shopifystatus.com

Minor July 9, 2026

Custom domain certificates are not being issued

Detected by Pingoru
Jul 09, 2026, 08:02 PM UTC
Resolved
Jul 09, 2026, 10:00 PM UTC
Duration
1h 58m
Affected: Storefront
Timeline · 3 updates
  1. investigating Jul 09, 2026, 08:02 PM UTC

    Custom domains are currently not receiving new tls certificates for new purchases and renewals, and these domains will not be accessible. We are working with our providers and will update you as soon as possible.

  2. monitoring Jul 09, 2026, 08:56 PM UTC

    This issue has been resolved and we are monitoring to ensure resolution.

  3. resolved Jul 09, 2026, 10:00 PM UTC

    Between 18:48 to 20:30, we experienced new custom domain certs ere failing. A fix was implemented at 20:30 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor June 24, 2026

Some merchants may experience issues when accessing various areas of the platform

Detected by Pingoru
Jun 24, 2026, 11:37 AM UTC
Resolved
Jun 24, 2026, 12:02 PM UTC
Duration
25m
Affected: Admin
Timeline · 3 updates
  1. investigating Jun 25, 2026, 12:36 PM UTC

    We have identified the issue affecting admin, checkout, storefront, and POS.

  2. monitoring Jun 25, 2026, 12:36 PM UTC

    We have identified the issue affecting various aspects of the platform. Recovery is underway and we are continuing to monitor closely.

  3. resolved Jun 25, 2026, 12:36 PM UTC

    Between 11:13-11:35UTC , we experienced errors when accessing admin, checkout, storefront and POS. A fix was implemented which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor June 17, 2026

Some merchants and customers experiencing issues in the Shopify Admin

Detected by Pingoru
Jun 17, 2026, 05:47 AM UTC
Resolved
Jun 17, 2026, 08:58 AM UTC
Duration
3h 10m
Affected: AdminStorefront
Timeline · 5 updates
  1. investigating Jun 17, 2026, 05:47 AM UTC

    Shopify Admin may not save recent updates involving theme or products. We are working on this and will keep you updated.

  2. identified Jun 17, 2026, 06:11 AM UTC

    We've identified the problem affecting the Shopify Admin and we're working on a solution.

  3. identified Jun 17, 2026, 07:03 AM UTC

    We've have begun implementing a fix for the Shopify Admin issue

  4. monitoring Jun 17, 2026, 08:21 AM UTC

    This Shopify Admin issue has been resolved and is being monitored.

  5. resolved Jun 17, 2026, 08:58 AM UTC

    Between 5:04 - 8:45, we experienced issues with the Shopify Admin. A fix was implemented at 6:15 which resolved the issue following a recovery period. Monitoring for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor June 10, 2026

Some merchants and customers may encounter errors when trying to process Shop Pay Installments payments

Detected by Pingoru
Jun 10, 2026, 03:01 PM UTC
Resolved
Jun 10, 2026, 04:54 PM UTC
Duration
1h 53m
Affected: Checkout
Timeline · 4 updates
  1. investigating Jun 10, 2026, 03:01 PM UTC

    Merchants and their customers may experience issues when trying to access Shop Pay Installments. We will be disabling installments for Canada, United States and Great Britain until the issue is resolved.

  2. investigating Jun 10, 2026, 03:17 PM UTC

    We are investigating and will keep you updated.

  3. monitoring Jun 10, 2026, 03:57 PM UTC

    This issue has been resolved and is being monitored. Shop Pay Installments has been re-enabled for Canada, United States, and Great Britain.

  4. resolved Jun 10, 2026, 04:54 PM UTC

    Between 14:34 UTC and 16:00 UTC, we experienced an issue with our Installments partner that caused Shop Pay Installments errors. A fix was implemented at 16:00 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Major June 3, 2026

Some merchants and customers may encounter issues with with one or more of the following: admins, checkouts, storefronts, Retail POS. Access to Support also impacted.

Detected by Pingoru
Jun 03, 2026, 01:27 PM UTC
Resolved
Jun 04, 2026, 04:45 AM UTC
Duration
15h 18m
Affected: AdminCheckoutStorefrontSupportPoint of Sale
Timeline · 8 updates
  1. investigating Jun 03, 2026, 01:27 PM UTC

    Merchants may experience issues when trying to access the Shopify admin and Retail POS. Customers may experience issues with accessing storefronts and checkouts.

  2. investigating Jun 03, 2026, 01:45 PM UTC

    We are investigating and will keep you updated.

  3. identified Jun 03, 2026, 02:37 PM UTC

    We've identified the problem and are seeing recovery from our mitigation efforts. We will continue to monitor and update.

  4. monitoring Jun 03, 2026, 03:31 PM UTC

    This issue has been resolved and is being monitored.

  5. monitoring Jun 03, 2026, 04:38 PM UTC

    We are continuing to monitor the issue, and will share more information as soon as possible.

  6. monitoring Jun 03, 2026, 06:00 PM UTC

    We continue to monitor the issue closely and will share updates as they become available.

  7. monitoring Jun 03, 2026, 07:13 PM UTC

    This issue has been resolved, and we are continuing to monitor. More updates will be shared as they become available.

  8. resolved Jun 04, 2026, 04:45 AM UTC

    Between 13:06 UTC and 14:52 UTC, we experienced an infrastructural issue that resulted in errors across Shopify admin, Shopify POS, storefront, and checkout. This issue also impacted access to Shopify Support. A fix was implemented at 14:22 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Major May 24, 2026

Shopify Flow workflows may not be executing properly due to a Google Cloud Platform issue.

Detected by Pingoru
May 24, 2026, 06:27 PM UTC
Resolved
May 24, 2026, 07:45 PM UTC
Duration
1h 18m
Affected: API & Mobile
Timeline · 5 updates
  1. investigating May 24, 2026, 06:48 PM UTC

    Shopfiy Flow may not be triggering properly for some stores.

  2. investigating May 24, 2026, 06:48 PM UTC

    We are investigating and will keep you updated.

  3. identified May 24, 2026, 07:07 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 24, 2026, 07:16 PM UTC

    This issue has been resolved and is being monitored.

  5. resolved May 24, 2026, 07:45 PM UTC

    Between 17:43 UTC and 19:10 UTC, we experienced Shopify Flow workflow failures due to issues with Google cloud Platform. A fix was implemented at 19:10 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor May 22, 2026

Some merchants encountering error messages within their admins

Detected by Pingoru
May 22, 2026, 10:38 AM UTC
Resolved
May 22, 2026, 11:07 AM UTC
Duration
29m
Affected: Admin
Timeline · 3 updates
  1. investigating May 22, 2026, 11:07 AM UTC

    Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 500 error when accessing product related areas within your admin.

  2. monitoring May 22, 2026, 11:07 AM UTC

    This issue has been resolved and is being monitored.

  3. resolved May 22, 2026, 11:07 AM UTC

    Between 10:05 - 10:46 UTC, we experienced admin 500 errors. A fix was implemented at 10:46 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Major April 29, 2026

Merchants may experience issues when trying to access the Shopify admin

Detected by Pingoru
Apr 29, 2026, 01:14 PM UTC
Resolved
Apr 29, 2026, 03:23 PM UTC
Duration
2h 9m
Affected: Admin
Timeline · 6 updates
  1. investigating Apr 29, 2026, 01:14 PM UTC

    Merchants may experience issues when trying to access the Shopify admin. This is also affecting Partners trying to access the developer dashboard. We are investigating into the issue and will keep you updated.

  2. investigating Apr 29, 2026, 01:25 PM UTC

    We are investigating and will keep you updated.

  3. identified Apr 29, 2026, 01:44 PM UTC

    We've identified the problem admin and we're implimenting a solution.

  4. monitoring Apr 29, 2026, 01:47 PM UTC

    This issue has been resolved and is being monitored.

  5. monitoring Apr 29, 2026, 02:52 PM UTC

    This issue has been resolved and is being monitored.

  6. resolved Apr 29, 2026, 03:23 PM UTC

    Between 12:50 UTC and 13:50 UTC, we experienced database related issues that caused errors in Shopify store admins and the Dev Dashboard. A fix was implemented at 13:50 UTC which resolved the issues. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor April 28, 2026

Some merchants may experience delays or failures related to Shopify Flow and Webhooks

Detected by Pingoru
Apr 28, 2026, 02:46 PM UTC
Resolved
Apr 28, 2026, 09:21 PM UTC
Duration
6h 35m
Affected: AdminAPI & MobileThird party services
Timeline · 8 updates
  1. investigating Apr 28, 2026, 02:46 PM UTC

    We are investigating the issues related to Shopify Flow Webhooks and will keep you updated.

  2. investigating Apr 28, 2026, 03:03 PM UTC

    We are still investigating and will continue to keep you updated.

  3. investigating Apr 28, 2026, 04:29 PM UTC

    We are working to resolve the issue, and will continue to keep you updated.

  4. investigating Apr 28, 2026, 05:14 PM UTC

    We are still working to resolve the issue.

  5. investigating Apr 28, 2026, 06:30 PM UTC

    We are seeing improvements in delay times, and are continuing to monitor that.

  6. investigating Apr 28, 2026, 07:34 PM UTC

    We are still working on improvements in delay time and to resolve the issue.

  7. monitoring Apr 28, 2026, 08:33 PM UTC

    This issue has been resolved and is being monitored.

  8. resolved Apr 28, 2026, 09:21 PM UTC

    Between 14:46 UTC - 21:20 UTC, we experienced an issue with the delay or failures of Shopify Flow and Webhooks. A fix was implemented at 20:33 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

Read the full incident report →

Minor April 24, 2026

Order details pages may not show fulfilled line item cards in Admin and POS

Detected by Pingoru
Apr 24, 2026, 12:08 AM UTC
Resolved
Apr 24, 2026, 02:58 AM UTC
Duration
2h 50m
Affected: Admin
Timeline · 4 updates
  1. investigating Apr 24, 2026, 12:08 AM UTC

    Some merchants may be experiencing issues seeing fulfilled items or line-items cards in their Admin, POS and other Apps that show fulfilled items. Please note, the underlying fulfillments are unimpacted and still being fulfilled. Customers are able to make orders as normal.

  2. identified Apr 24, 2026, 12:27 AM UTC

    We have identified the problem impacting Order details showing fufillment items and are working on a solution.

  3. identified Apr 24, 2026, 01:38 AM UTC

    We have identified the problem impacting Order details showing fufillment items and are working on a solution.

  4. monitoring Apr 24, 2026, 02:47 AM UTC

    This issue has been resolved and is being monitored.

Read the full incident report →

Minor June 24, 2025

Shop Pay unavailable

Detected by Pingoru
Jun 24, 2025, 10:57 PM UTC
Resolved
Jun 24, 2025, 11:30 PM UTC
Duration
33m
Affected: Checkout
Timeline · 4 updates
  1. investigating Jun 24, 2025, 10:57 PM UTC

    Shop Pay is currently unavailable. We’re investigating and will keep you updated.

  2. investigating Jun 24, 2025, 11:15 PM UTC

    We are continuing to investigate, Shop Pay is unavailable at this time.

  3. investigating Jun 24, 2025, 11:15 PM UTC

    Shop Pay is unavailable at this time, we are continuing to investigate and will update here when more information becomes available.

  4. resolved Jun 24, 2025, 11:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 24, 2025

Some POS transactions are not completing on iOS devices Actions

Detected by Pingoru
Jun 24, 2025, 05:46 PM UTC
Resolved
Jun 24, 2025, 08:52 PM UTC
Duration
3h 5m
Affected: Point of Sale
Timeline · 7 updates
  1. investigating Jun 24, 2025, 05:46 PM UTC

    Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

  2. monitoring Jun 24, 2025, 05:55 PM UTC

    We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.

  3. monitoring Jun 24, 2025, 06:12 PM UTC

    We are continuing to monitor the results of the fix and are seeing recovery.

  4. investigating Jun 24, 2025, 06:23 PM UTC

    The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.

  5. investigating Jun 24, 2025, 07:02 PM UTC

    We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

  6. monitoring Jun 24, 2025, 08:19 PM UTC

    A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

  7. resolved Jun 24, 2025, 08:52 PM UTC

    Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

Read the full incident report →