Shop Boss experienced a minor incident on October 3, 2025 affecting Catalog Services, lasting 10d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Catalog Services
Update timeline
- investigating Oct 03, 2025, 03:11 PM UTC
Our integration partner, Mitchell1/Prodemand, is experiencing a product performance issue, affecting some of our users. We are working with our partner to help resolve it. We’ll provide an update on this issue no later than tomorrow, October 4th at 11am EST. If you have any questions or need support, please feel free to reach out to our support team at [email protected] or by calling (858)299.3859.
- resolved Oct 14, 2025, 12:53 PM UTC
This issue has been resolved.