ShipStation had 49 outages in the last 2 years totaling 5888h 7m of downtime — averaging 2 incidents per month.
There were 49 ShipStation outages since June 9, 2025 totaling 5888h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
Investigating - Cloudflare is investigating issues with Cloudflare Dashboard and related APIs. Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed. Cloudflare System Status: https://www.cloudflarestatus.com/
This incident has been resolved.
ShipStation is aware of the technical issues impacting Shopify. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the marketplace's status page, https://www.shopifystatus.com/
This incident has been resolved.
NetDespatch have found an isolated issue in their API impacting label generation. They’re currently working on a fix.
This incident has been resolved.
ShipStation is aware of the technical issues impacting the Rithium (formerly Channel Advisor) marketplace integration. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the marketplace's status page, https://status.channeladvisor.com/
This incident has been resolved.
We are currently observing connectivity issues and increased error rates affecting ShipStation. This has been identified as an issue with our upstream provider, Cloudflare. We are closely monitoring the situation through https://www.cloudflarestatus.com/ and will provide updates as their team works toward a resolution. Thank you for your patience.
Cloudflare has identified the issue and is currently implementing a fix. We continue to monitor the updates on their status page: https://www.cloudflarestatus.com/
This incident has been resolved.
ShipStation is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!
This incident has been resolved.
Canadian Carriers Canada Post: Canada Post and the CUPW have reached agreements in principle but have yet to finalize tentative collective agreements for signing. At this time, strike/lockout activity is suspended. Learn more. UPS: Effective December 7, 2025, and until further notice, UPS has implemented a $1.00 CAD Surge Fee on all Canada Domestic and Import/Export Ground/Air shipments. Purolator:Effective December 8, 2025, Purolator has removed the temporary $15.00 surcharge to select rural postal codes, including across Atlantic Canada, Quebec outside of Montréal/Québec City, Northern Ontario, and rural parts of the Prairies and BC. Purolator apologizes for the inconvenience.
This incident has been resolved.
We are currently experiencing issues causing connectivity errors and delays across the Shiptation platform, which may impact shipment processing, tracking updates, login attempts and other parts of the platform. This issue is related to a wider, external outage at a major cloud infrastructure provider. Our engineering teams are engaged and are working to identify the most direct path to recovery while closely monitoring the provider's updates. We apologize for the inconvenience and appreciate your patience.
We are now seeing significant improvements and stabilization across the ShipStation platform as the external cloud provider (AWS) resolves its issue. We will continue to actively monitor all systems to ensure full and stable recovery. Thank you for your patience!
We are continuing to monitor for any further issues.
ShipStation is currently experiencing performance issues due to an ongoing AWS service issue. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can view the AWS Health Dashboard here: https://health.aws.amazon.com/health/status?path=service-history .
Yesterday, our team became aware of an issue stemming from an Amazon Web Services (AWS) outage, our cloud service provider, that impacted ShipStation's performance. We have confirmed that the issue has now been resolved. We understand how critical ShipStation is to your business operations, and we sincerely apologize for the inconvenience this caused. While the underlying service disruption originated outside the ShipStation platform, our team actively monitored the situation and worked to restore stability as quickly as possible. Please don’t hesitate to reach out if you continue to experience any issues.
We have identified an issue with the performance of our payment systems and are working to resolve it.
This incident has been resolved.
ShipStation is currently seeing issues in which some users are unable to log in to their account. We are currently investigating this.
ShipStation Engineers are continuing to work on a permanent fix for login issues impacting our platform. We appreciate your patience and will update as soon we have more information.
This incident has been resolved.
ShipStation is aware of the technical issues impacting the ShipStation Platform and Users inability to Login to the Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
This incident has been resolved.
Canada Post will now only print US-bound labels if duty is prepaid or auto-billing is enabled with Zonos. We are currently working with Canada Post to support this. In the meantime, please consider alternative carriers to continue shipping to the US.
Effective September 15 at 12:01 am local time, the CUPW will ban the delivery of unaddressed direct mail (Neighbourhood Mail). Addressed items (Personalized Mail, Postal Code Targeting Mail and Transactional Mail) and parcels will not be affected. Learn more.
Thank you for your patience while our integrators worked to resolve your issues. Thank you for your patience and understanding.
ShipStation is aware that there is an issue affecting some Shopify store order imports. This is affecting a small portion of our users, and we’re diligently working to ensure all store connections are restored as soon as possible. Thank you for your patience!
This incident has been resolved.
August 30, 2025 at 6:00 p.m. until Sunday, August 31, 2025 at 6:00 p.m. ET, Purolator will undergo scheduled maintenance. Functionalities on E-Ship® Online (ESO) and E-Ship® Web Services (EWS) will be unavailable during the following times. Learn more
This incident has been resolved.
Following the recent changes to US Customs regulations, Royal Mail announced that they would no longer support shipments to the United States via their current services. From Tuesday 26th August, all current Royal Mail international services will therefore no longer be available to be used within the ShipStation platform for packages being sent to the United States. Royal Mail are expecting to launch new USA PDDP services on Thursday 28th August and our development teams are currently working with Royal Mail to ensure that these services are available in the ShipStation platform as soon as possible. We will send a further update with guidance on what actions you will need to take to ensure that you are able to utilise these new services once they are available on the ShipStation platform. Please contact ShipStation Support should you have any further queries or visit the Royal Mail updates page: https://www.royalmail.com/usabusinessupdates
The following new Royal Mail PDDP services to the USA will be available in the platform tomorrow Friday 28th August: DE6: Standard / Untracked MPR: Tracked & Tracked Heavier MTV: Tracked & Signed Royal Mail updates Link: https://www.royalmail.com/usabusinessupdates
This incident has been resolved.
ShipStation is aware of the technical issues impacting the Shopify integration. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
ShipStation is aware of the external technical issues impacting the Shopify integration. We will continue to monitor the problem and update you as soon as there is new information. Thank you for your patience!
Thank you for your patience while our integrators worked to resolve your issues. Please update your Shopify store to clear the store error. Thank you for your patience and understanding.
ShipStation is aware of the technical issues impacting UPS rates. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!
This incident has been resolved.
Australia Post is experiencing technical issues that are impacting services, including label creation and rating. They are actively investigating the issue, and we are actively monitoring the situation. You can also find the current status of this outage here: https://status.developers.auspost.com.au/
Australia Post has advised that a fix has been implemented and the issue should now be resolved.
ShipStation has currently identified an issue where users' negotiated rates from UPS are not accurately reflected in ShipStation. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
A fix has been applied, and we are now monitoring the results. Thank you for your continued patience.
This incident has been resolved; affected merchants have confirmed that rates are now reflecting appropriately.
ShipStation Engineers are aware of the technical issues impacting Shopify order imports. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
This incident has been resolved.
ShipStation Engineers are aware of the technical issues impacting USPS Ground Advantage rates. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
This incident has been resolved.
Canada Post is working to stabilize their applications after their recent system upgrade, some applications will be unavailable, or customers may experience delays, until further notice. More info: Visit the Canada Post Service Interruption Page
This incident has been resolved.
Effective Monday, June 30th, DHL Express has restored all services in Canada to normal operations.
This incident has been resolved.