ShipStation Outage History

Started Apr 01, 2026, 12:04 PM UTC· resolved Apr 01, 2026, 02:12 PM UTC

1. investigating Apr 01, 2026, 12:04 PM UTC

   We are currently investigating this issue.

2. investigating Apr 01, 2026, 02:11 PM UTC

   We are continuing to investigate this issue.

3. resolved Apr 01, 2026, 02:12 PM UTC

   This incident has been resolved.

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Started Mar 20, 2026, 07:22 PM UTC· resolved Mar 25, 2026, 07:08 PM UTC

1. investigating Mar 20, 2026, 07:22 PM UTC

   We are currently investigating this issue.

2. resolved Mar 25, 2026, 07:08 PM UTC

   This incident has been resolved.

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Started Mar 16, 2026, 03:31 PM UTC· resolved Mar 25, 2026, 07:11 PM UTC

1. investigating Mar 16, 2026, 03:31 PM UTC

   ShipStation is aware of the technical issues impacting the ShipStation Platform with batches and allocation. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

2. resolved Mar 25, 2026, 07:11 PM UTC

   This incident has been resolved.

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Started Mar 09, 2026, 03:53 PM UTC· resolved Mar 09, 2026, 09:09 PM UTC

1. identified Mar 09, 2026, 03:53 PM UTC

   We are aware of an issue impacting users ability to generate v1 API keys with an expiration date set to 12 months. The cause has been identified, and we expect a fix to be released later today.

2. monitoring Mar 09, 2026, 08:49 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Mar 09, 2026, 08:49 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Mar 09, 2026, 09:09 PM UTC

   This incident has been resolved.

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Started Mar 05, 2026, 05:09 PM UTC· resolved Jul 01, 2026, 02:52 PM UTC

1. monitoring Mar 05, 2026, 05:09 PM UTC

   Due to the situation in the Middle East, several carriers are either closely monitoring or adjusting their availability. UPS is closely monitoring the situation and using established contingency plans to manage its operations safely and efficiently. FedEx has resumed pickup and delivery services across the Middle East, where it is safe to do so. Customers shipping to or from the region will experience extended transit times. USPS: Specific military ZIP Codes across Europe and the Middle East are suspended temporarily for all mailing services until further notice. USPS: Export traffic to the destinations listed below is likely to be affected. Some shipments also transit through impacted areas and, as a result, are also likely to experience severe delays: Iran / Israel / Iraq / Qatar / UAE / Kuwait / Bahrain / Jordan / Saudi Arabia / Oman GlobalPost: Several Middle Eastern countries are temporarily suspended for all mailing services until further notice. For the most up-to-date information, please visit each carrier’s service alert pages linked above

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Started Feb 27, 2026, 04:35 PM UTC· resolved Feb 27, 2026, 09:44 PM UTC

1. investigating Feb 27, 2026, 04:35 PM UTC

   ShipStation is currently experiencing performance issues due to an ongoing Canada Post outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience.

2. resolved Feb 27, 2026, 09:44 PM UTC

   This incident has been resolved.

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Started Feb 27, 2026, 04:30 PM UTC· resolved Mar 02, 2026, 04:46 PM UTC

1. investigating Feb 27, 2026, 04:30 PM UTC

   ShipStation Engineers are aware of the technical issues impacting ShipStation's integration with Amazon Shipping. We are actively working to resolve this issue and will provide updates as they become available. Thank you for your patience!

2. resolved Mar 02, 2026, 04:46 PM UTC

   This incident has been resolved.

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Started Feb 20, 2026, 06:38 PM UTC· resolved Feb 20, 2026, 08:56 PM UTC

1. identified Feb 20, 2026, 06:38 PM UTC

   We are currently investigating issues causing slowdown in pulling rates for ShipStation Carriers - our team is working to resolve the issue.

2. monitoring Feb 20, 2026, 08:45 PM UTC

   A fix has been implemented and we are monitoring the results

3. resolved Feb 20, 2026, 08:56 PM UTC

   This incident has been resolved.

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Started Feb 18, 2026, 07:18 PM UTC· resolved Feb 18, 2026, 08:36 PM UTC

1. investigating Feb 18, 2026, 07:18 PM UTC

   ShipStation is investigating reports of login issues.

2. resolved Feb 18, 2026, 08:36 PM UTC

   This incident has been resolved.

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Started Jan 16, 2026, 09:19 AM UTC· resolved Jan 16, 2026, 12:30 PM UTC

1. investigating Jan 16, 2026, 09:19 AM UTC

   We are currently investigating an issue with accessing ShipStation. At this stage, it appears the issue may be related to an external platform; however, we are continuing to investigate and working to resolve this as quickly as possible.

2. resolved Jan 16, 2026, 12:30 PM UTC

   This incident has been resolved.

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Started Jan 14, 2026, 03:02 PM UTC· resolved Jan 14, 2026, 10:15 PM UTC

1. investigating Jan 14, 2026, 03:02 PM UTC

   We are currently investigating this issue.

2. resolved Jan 14, 2026, 10:15 PM UTC

   This incident has been resolved.

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Started Jan 09, 2026, 09:53 PM UTC· resolved Mar 05, 2026, 05:07 PM UTC

1. monitoring Jan 09, 2026, 09:53 PM UTC

   Dimensional weight – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.

2. resolved Mar 05, 2026, 05:07 PM UTC

   This incident has been resolved.

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Started Dec 24, 2025, 03:54 PM UTC· resolved Dec 24, 2025, 03:56 PM UTC

1. identified Dec 24, 2025, 03:54 PM UTC

   ShipStation is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

2. resolved Dec 24, 2025, 03:56 PM UTC

   This incident has been resolved.

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Started Dec 24, 2025, 03:52 PM UTC· resolved Dec 26, 2025, 01:54 PM UTC

1. investigating Dec 24, 2025, 03:52 PM UTC

   ShipStation is aware of the technical issues impacting Canada Post Shipment. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

2. investigating Dec 24, 2025, 03:57 PM UTC

   We are continuing to investigate this issue.

3. resolved Dec 26, 2025, 01:54 PM UTC

   Thank you for your patience while our integrators worked to resolve your issues. Please refresh your browser to reflect the changes made. Thank you for your patience and understanding.

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Started Dec 08, 2025, 08:25 PM UTC· resolved Dec 08, 2025, 09:14 PM UTC

1. investigating Dec 08, 2025, 08:25 PM UTC

   ShipStation is aware of the technical issues impacting page performance on the ShipStation web application. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!

2. resolved Dec 08, 2025, 09:14 PM UTC

   Thank you for your patience while ShipStation engineers worked to resolve issues with app slowness and performance. All reports from affected users have assured us that this issue has been fully resolved. Please reach out to ShipStation Support if you are still experiencing issues.

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Started Dec 08, 2025, 06:44 PM UTC· resolved Jan 09, 2026, 09:52 PM UTC

1. monitoring Dec 08, 2025, 06:44 PM UTC

   Australia Post: Shipments to the US: Effective 7 November 2025, Australia Post is unable to confirm at this time when services will resume for 'International Courier' branded services to the US. Learn more. Australia Post: Shipments to CA: Effective 11 November 2025: Australia Post will resume all remaining postal services. Learn more. Sendle: Shipments to CA: Effective 2 December 2025, shipments are still paused while Canada Post works through backlogs. They will resume service once Canada Post's network returns to normal operations.Learn more.

2. resolved Jan 09, 2026, 09:52 PM UTC

   This incident has been resolved.

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Started Dec 08, 2025, 02:22 PM UTC· resolved Jan 09, 2026, 09:52 PM UTC

1. monitoring Dec 08, 2025, 02:22 PM UTC

   The potential for extremely high volume between some US Postal codes may add one day in transit to a limited number of air shipments. UPS 2nd Day Air® shipments on December 15,16 and 17, 2025 & UPS 3 Day Select® shipments on December 1,2,8,9,15 and 16, 2025 Learn more.

2. resolved Jan 09, 2026, 09:52 PM UTC

   This incident has been resolved.

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Started Dec 05, 2025, 09:08 AM UTC· resolved Dec 05, 2025, 09:28 AM UTC

1. investigating Dec 05, 2025, 09:08 AM UTC

   Investigating - Cloudflare is investigating issues with Cloudflare Dashboard and related APIs. Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed. Cloudflare System Status: https://www.cloudflarestatus.com/

2. resolved Dec 05, 2025, 09:28 AM UTC

   This incident has been resolved.

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Started Dec 01, 2025, 05:24 PM UTC· resolved Dec 01, 2025, 08:33 PM UTC

1. monitoring Dec 01, 2025, 05:24 PM UTC

   ShipStation is aware of the technical issues impacting Shopify. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the marketplace's status page, https://www.shopifystatus.com/

2. resolved Dec 01, 2025, 08:33 PM UTC

   This incident has been resolved.

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Started Nov 28, 2025, 09:47 AM UTC· resolved Nov 28, 2025, 12:24 PM UTC

1. identified Nov 28, 2025, 09:47 AM UTC

   NetDespatch have found an isolated issue in their API impacting label generation. They’re currently working on a fix.

2. resolved Nov 28, 2025, 12:24 PM UTC

   This incident has been resolved.

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Started Nov 21, 2025, 01:22 AM UTC· resolved Nov 24, 2025, 05:48 PM UTC

1. monitoring Nov 21, 2025, 01:22 AM UTC

   ShipStation is aware of the technical issues impacting the Rithium (formerly Channel Advisor) marketplace integration. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience! You can also check the status at the marketplace's status page, https://status.channeladvisor.com/

2. resolved Nov 24, 2025, 05:48 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:41 PM UTC· resolved Nov 19, 2025, 01:05 PM UTC

1. investigating Nov 18, 2025, 12:41 PM UTC

   We are currently observing connectivity issues and increased error rates affecting ShipStation. This has been identified as an issue with our upstream provider, Cloudflare. We are closely monitoring the situation through https://www.cloudflarestatus.com/ and will provide updates as their team works toward a resolution. Thank you for your patience.

2. monitoring Nov 18, 2025, 02:47 PM UTC

   Cloudflare has identified the issue and is currently implementing a fix. We continue to monitor the updates on their status page: https://www.cloudflarestatus.com/

3. resolved Nov 19, 2025, 01:05 PM UTC

   This incident has been resolved.

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Started Oct 27, 2025, 03:55 PM UTC· resolved Oct 29, 2025, 03:15 PM UTC

1. monitoring Oct 27, 2025, 03:55 PM UTC

   ShipStation is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!

2. resolved Oct 29, 2025, 03:15 PM UTC

   This incident has been resolved.

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Started Oct 20, 2025, 09:56 PM UTC· resolved Oct 21, 2025, 02:51 PM UTC

1. monitoring Oct 20, 2025, 09:50 AM UTC

   We are currently experiencing issues causing connectivity errors and delays across the Shiptation platform, which may impact shipment processing, tracking updates, login attempts and other parts of the platform. This issue is related to a wider, external outage at a major cloud infrastructure provider. Our engineering teams are engaged and are working to identify the most direct path to recovery while closely monitoring the provider's updates. We apologize for the inconvenience and appreciate your patience.

2. monitoring Oct 20, 2025, 10:25 AM UTC

   We are now seeing significant improvements and stabilization across the ShipStation platform as the external cloud provider (AWS) resolves its issue. We will continue to actively monitor all systems to ensure full and stable recovery. Thank you for your patience!

3. monitoring Oct 20, 2025, 12:43 PM UTC

   We are continuing to monitor for any further issues.

4. monitoring Oct 20, 2025, 02:27 PM UTC

   ShipStation is currently experiencing performance issues due to an ongoing AWS service issue. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can view the AWS Health Dashboard here: https://health.aws.amazon.com/health/status?path=service-history .

5. resolved Oct 21, 2025, 02:51 PM UTC

   Yesterday, our team became aware of an issue stemming from an Amazon Web Services (AWS) outage, our cloud service provider, that impacted ShipStation's performance. We have confirmed that the issue has now been resolved. We understand how critical ShipStation is to your business operations, and we sincerely apologize for the inconvenience this caused. While the underlying service disruption originated outside the ShipStation platform, our team actively monitored the situation and worked to restore stability as quickly as possible. Please don’t hesitate to reach out if you continue to experience any issues.

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Started Oct 10, 2025, 05:37 PM UTC· resolved Oct 10, 2025, 10:59 PM UTC

1. identified Oct 10, 2025, 05:37 PM UTC

   We have identified an issue with the performance of our payment systems and are working to resolve it.

2. resolved Oct 10, 2025, 10:59 PM UTC

   This incident has been resolved.

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