ShipStation had 49 outages in the last 2 years totaling 3570h 19m of downtime — averaging 2 incidents per month.
There were 49 ShipStation outages since June 9, 2025 totaling 3570h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.
ShipStation Engineers are aware of the technical issues impacting UPS label creation. We are actively working to resolve this issue and will provide updates as they become available to us. Thank you for your patience!
This incident has been resolved.
ShipStation identified an issue that affected some merchants' ability to log in. Our engineers are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
Earlier today, ShipStation identified an issue affecting some merchants' ability to log in. Our engineers have confirmed this issue should now be resolved.
ShipStation is currently experiencing performance issues due to an ongoing Shopify outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can follow the Shopify status page here: Visit the Shopify Status Page
This incident has been resolved.
ShipStation is aware of the technical issues impacting logins. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
A fix has been implemented and we are monitoring the results.
After monitoring the fix regarding ShipStation logins we have not seen any new instances of the issue and are happy to announce this has been resolved.
We are currently monitoring an Amazon Web Services (AWS) outage that may be affecting store connectivity for ShipStation merchants. Our team is monitoring the situation closely and will provide updates as new information becomes available.
Amazon's AWS performance issue has been resolved and store connectivity functions should be fully operational for ShipStation merchants.
We are currently releasing a fix for a store import error Invalid object name 'OPENJSON'. affecting for multiple selling channels. ETA: 30 minutes
The fix has been released for most stores. You may need to manually refresh your store in the top right
The fix has been fully released. You may need to manually refresh your store in the top right
This incident has been resolved.
ShipStation is aware of the technical issues impacting the ShipStation Platform. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
We are continuing to work on a fix for this issue.
This incident has been resolved
We are investigating reports of some merchants seeing their Orders page stuck in loading state. Our engineering team is working to restore full functionality
This incident has been resolved.
We are currently investigating an issue preventing some users from generating Canada Post by ShipStation labels. Our team is working to resolve this as quickly as possible.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
ShipStation is aware of the technical issues impacting the ShipStation Platform with batches and allocation. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
This incident has been resolved.
We are aware of an issue impacting users ability to generate v1 API keys with an expiration date set to 12 months. The cause has been identified, and we expect a fix to be released later today.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
ShipStation is currently experiencing performance issues due to an ongoing Canada Post outage. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience.
This incident has been resolved.
ShipStation Engineers are aware of the technical issues impacting ShipStation's integration with Amazon Shipping. We are actively working to resolve this issue and will provide updates as they become available. Thank you for your patience!
This incident has been resolved.
We are currently investigating issues causing slowdown in pulling rates for ShipStation Carriers - our team is working to resolve the issue.
A fix has been implemented and we are monitoring the results
This incident has been resolved.
ShipStation is investigating reports of login issues.
This incident has been resolved.
We are currently investigating an issue with accessing ShipStation. At this stage, it appears the issue may be related to an external platform; however, we are continuing to investigate and working to resolve this as quickly as possible.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
Dimensional weight – effective 11 January 2026: Package dimensions will be rounded up to the nearest whole centimeter or inch.
This incident has been resolved.
ShipStation is aware of the technical issues impacting integrated carriers. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!
This incident has been resolved.
ShipStation is aware of the technical issues impacting Canada Post Shipment. We are actively monitoring the status of these issues and will provide updates as they become available. Thank you for your patience!
We are continuing to investigate this issue.
Thank you for your patience while our integrators worked to resolve your issues. Please refresh your browser to reflect the changes made. Thank you for your patience and understanding.
ShipStation is aware of the technical issues impacting page performance on the ShipStation web application. We are actively working to resolve this issue. We will provide updates as they become available to us. Thank you for your patience!
Thank you for your patience while ShipStation engineers worked to resolve issues with app slowness and performance. All reports from affected users have assured us that this issue has been fully resolved. Please reach out to ShipStation Support if you are still experiencing issues.
Australia Post: Shipments to the US: Effective 7 November 2025, Australia Post is unable to confirm at this time when services will resume for 'International Courier' branded services to the US. Learn more. Australia Post: Shipments to CA: Effective 11 November 2025: Australia Post will resume all remaining postal services. Learn more. Sendle: Shipments to CA: Effective 2 December 2025, shipments are still paused while Canada Post works through backlogs. They will resume service once Canada Post's network returns to normal operations.Learn more.
This incident has been resolved.
The potential for extremely high volume between some US Postal codes may add one day in transit to a limited number of air shipments. UPS 2nd Day Air® shipments on December 15,16 and 17, 2025 & UPS 3 Day Select® shipments on December 1,2,8,9,15 and 16, 2025 Learn more.
This incident has been resolved.