ShipStation experienced a minor incident on March 9, 2026 affecting Companion API V1, lasting 5h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Companion API V1
Update timeline
- identified Mar 09, 2026, 03:53 PM UTC
We are aware of an issue impacting users ability to generate v1 API keys with an expiration date set to 12 months. The cause has been identified, and we expect a fix to be released later today.
- monitoring Mar 09, 2026, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 09, 2026, 08:49 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 09, 2026, 09:09 PM UTC
This incident has been resolved.