ShipStation experienced a major incident on October 20, 2025 affecting ShipStation, lasting 16h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 20, 2025, 09:50 AM UTC
We are currently experiencing issues causing connectivity errors and delays across the Shiptation platform, which may impact shipment processing, tracking updates, login attempts and other parts of the platform. This issue is related to a wider, external outage at a major cloud infrastructure provider. Our engineering teams are engaged and are working to identify the most direct path to recovery while closely monitoring the provider's updates. We apologize for the inconvenience and appreciate your patience.
- monitoring Oct 20, 2025, 10:25 AM UTC
We are now seeing significant improvements and stabilization across the ShipStation platform as the external cloud provider (AWS) resolves its issue. We will continue to actively monitor all systems to ensure full and stable recovery. Thank you for your patience!
- monitoring Oct 20, 2025, 12:43 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 02:27 PM UTC
ShipStation is currently experiencing performance issues due to an ongoing AWS service issue. We are actively monitoring their status and its impact on our platform. We will provide updates as they become available. Thank you for your patience. You can view the AWS Health Dashboard here: https://health.aws.amazon.com/health/status?path=service-history .
- resolved Oct 21, 2025, 02:51 PM UTC
Yesterday, our team became aware of an issue stemming from an Amazon Web Services (AWS) outage, our cloud service provider, that impacted ShipStation's performance. We have confirmed that the issue has now been resolved. We understand how critical ShipStation is to your business operations, and we sincerely apologize for the inconvenience this caused. While the underlying service disruption originated outside the ShipStation platform, our team actively monitored the situation and worked to restore stability as quickly as possible. Please don’t hesitate to reach out if you continue to experience any issues.