Resolved after 1 hour 49 minutes, affecting Web platform, on November 3, 2026.
The issue affecting Shippeo Pulse has been resolved. Pulse is operating normally again, and the runs affected during the disruption have been reprocessed. We are continuing to monitor the service and will take further preventive action based on our investigation. No action is required from customers. We apologise for the disruption and thank you for your patience.
Affected components
Update timeline
- investigating Nov 03, 2026, 04:34 PM UTC
We are investigating an issue affecting Shippeo Pulse. Pulse is currently unavailable, and users may be unable to start or complete Pulse runs. Our teams are actively working to restore the service and are assessing the impact on pending runs. We apologise for the disruption and thank you for your patience.
- monitoring Nov 03, 2026, 05:42 PM UTC
Shippeo Pulse has been restored and is operating normally again. Our teams is looking to process the runs that may have been affected during the disruption and are continuing to monitor the service to confirm its stability. We will provide a further update once this validation is complete. We apologise for the disruption and thank you for your patience.
- resolved Nov 03, 2026, 06:23 PM UTC
The issue affecting Shippeo Pulse has been resolved. Pulse is operating normally again, and the runs affected during the disruption have been reprocessed. We are continuing to monitor the service and will take further preventive action based on our investigation. No action is required from customers. We apologise for the disruption and thank you for your patience.
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