Shift4 Outage History

Incident: Shift4 has been notified that some of our merchants' deposits scheduled for today will experience a short delay. We expect these funds to post to your account by the end of the business day. As a result of this delay, hold times may be longer than usual. For any non-urgent matters, we encourage you to contact our Support team by live chat at www.shift4.com/support. Thank you for your patience and understanding. We sincerely apologize for the inconvenience.

Incident: Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using Online Ordering and Kiosk solutions. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using DoorDash Online Ordering solution. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Incident: Shift4 is aware of an issue processing a small number of gift card transactions. These issues may cause processing delays or result in an inability to receive authorizations. The problem is currently under investigation. Merchants can accept an alternate form of payment or retry the gift card once the issue is resolved.

Incident: We have identified an error and are implementing fix actions.

We are aware of a Third Party partner outage (Amazon AWS) affecting multiple systems connected to Shift4. A small number of merchants may experience offline mode, ticket syncing issues and delays with online ordering.

We are aware of a Third Party partner outage (Amazon AWS) affecting multiple systems connected to Shift4. A small number of merchants may experience offline mode, ticket syncing issues and delays with online ordering.

Shift4 has been notified that some of our merchants' deposits scheduled for today may be delayed from the Federal Reserve. Deposits are expected between later today (August 4th) and early tomorrow (August 5th). Thank you for your patience and understanding and we sincerely apologize for the inconvenience.

Shift4 is aware of an issue that is affecting payment processing for customers using our SkyTab Online Ordering solution, including online ordering platforms such as DoorDash and kiosk ordering. We are working to resolve this issue as quickly as possible and sincerely apologize for the inconvenience.

Shift4 is aware of an issue affecting our chat support systems. We are working to resolve this issue as quickly as possible. We sincerely apologize for the inconvenience.