Resolved after 33 minutes, affecting Shift4 Support Communications Tools, on November 5, 2026.
The incident is resolved at this time, there has not been any compromise to merchant data, you will not receive further errant emails. If you received an unfamiliar email please delete it.
Affected components
Update timeline
- investigating Nov 05, 2026, 08:36 PM UTC
We are receiving reports of phishing emails being sent to merchants. Impact believed to be hitting over 1,000 merchants.
- investigating Nov 05, 2026, 08:47 PM UTC
We are receiving reports of phishing emails being sent to merchants. These emails are originating from a third party platform called decisions.com. PLEASE DO NOT OPEN, delete the email immediately if you have received it.
- resolved Nov 05, 2026, 09:10 PM UTC
The incident is resolved at this time, there has not been any compromise to merchant data, you will not receive further errant emails. If you received an unfamiliar email please delete it.
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