Shift4 incident

Eigen Sim Cards Connection Issues for Canadian Merchants - Oct 28 2026.

Critical Vendor's status page →

Ongoing since 08:39 PM UTC, affecting Telus Cellular Service.

monitoring Oct 28, 2026, 09:45 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 28, 2026, 08:39 PM UTC
Resolved
Ongoing
Duration
● 2h 20m
Detected by Pingoru
Oct 28, 2026, 08:39 PM UTC

Affected components

Telus Cellular Service

Update timeline

  1. identified Oct 28, 2026, 08:39 PM UTC

    Incident: Shift4 is aware of an issue with SIM cards using Telus cellular connectivity with Eigen Handheld devices. Users should enable Standalone Mode, if you are experiencing connection issues, please connect to Wi-Fi or use another Shift4-provided SIM card.

  2. monitoring Oct 28, 2026, 09:45 PM UTC

    A fix has been implemented and we are monitoring the results.

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