Ongoing since 11:19 AM UTC, affecting Shift4 One.
As we are still investigating the issue that is affecting the UK, Ireland & Portugal for Shift4 One devices with the highest priority, we would like to note that, as a temporary workaround, please disable the toggles titled (Use Network Provided Time and Use Network Provided Timezone) and also change the timezone to +1 (UTC/Summertime) Merchants not in the mentioned countries can disregard this incident.
Affected components
Update timeline
- investigating Oct 25, 2026, 11:19 AM UTC
Shift4 is investigating reports of degraded performance on our S4 Dine. We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
- investigating Oct 25, 2026, 11:24 AM UTC
We have determined that Shift4 One might be partially unavailable in the UK, Ireland & Portugal
- investigating Oct 25, 2026, 12:09 PM UTC
We are still actively investigating the issue that is affecting the UK, Ireland & Portugal and working on a permanent fix. In the meantime, we recommend manually changing the time zone back to +1 (UTC) as a temporary workaround. Other merchants can disregard this incident Once further feedback is available, we will let you know.
- investigating Oct 25, 2026, 12:53 PM UTC
As we are still investigating the issue that is affecting the UK, Ireland & Portugal for Shift4 One devices with the highest priority, we would like to note that, as a temporary workaround, please disable the toggles titled (Use Network Provided Time and Use Network Provided Timezone) and also change the timezone to +1 (UTC/Summertime) Merchants not in the mentioned countries can disregard this incident.
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