Shift4 incident

Shift4 Venue - DataNow Reporting Performance - ARA/West Coast Only

Minor Resolved View vendor source →

Shift4 experienced a minor incident on October 16, 2026 affecting Shift4 Venue Data Now, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 06:38 PM UTC
Resolved
Oct 16, 2026, 09:10 PM UTC
Duration
2h 31m
Detected by Pingoru
Oct 16, 2026, 06:38 PM UTC

Affected components

Shift4 Venue Data Now

Update timeline

  1. identified Oct 16, 2026, 06:38 PM UTC

    Incident: Shift4 is aware that ARA ecosystem clients in the West Coast may be experiencing a reporting query delay when accessing historical data through DataNow. Our engineers have identified the cause and are working to resolve this issue.

  2. resolved Oct 16, 2026, 09:10 PM UTC

    The incident has been resolved.