Shift4 experienced a notice incident on September 28, 2026 affecting Shift4 Customer Hub, lasting 13h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 28, 2026, 10:03 PM UTC
Incident: We want to make you aware of a scheduled system maintenance, on Sept 28, 2026 11:00 PM EST through Sept 29th, 2026 7AM EST. This may result in limited functionality or minor delays across select Shift4 services. Potential impact may include: Partner Portal: Some functionality may be temporarily unavailable or experience intermittent issues. Customer Hub: Merchants may experience issues creating a profile, making account changes and submitting Add-on Orders, and accessing Shift4Shop. Our teams are actively working to complete the required maintenance as quickly as possible to minimize any disruption. We appreciate your patience and understanding. If you experience any issues after this scheduled maintenance window, please refresh the browser and clear its cache and cookies.
- resolved Sep 29, 2026, 11:51 AM UTC
Maintenance has concluded at this time and systems are functioning properly.