Resolved after 53 minutes, affecting Shift4 Dine POS - US and Shift4 Dine POS - Canada and 1 more, on September 11, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Sep 11, 2026, 11:04 PM UTC
Shift4 is aware of some merchants experiencing issues processing payment transactions. Merchants with automatic Offline Payments mode should be able to continue operations. These errors may result in the following types of issues: • Payment Transaction Timeouts • Payment Transaction Declines • Payment Transaction Failures/Errors We will provide updates as they become available. Thanks for your patience; we apologize for the inconvenience.
- monitoring Sep 11, 2026, 11:29 PM UTC
We are continuing to investigate the issue, and have identified the cause. In order to avoid locked tickets and mismatched information, run transactions and tickets on the same system.
- monitoring Sep 11, 2026, 11:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 11, 2026, 11:57 PM UTC
The incident has been resolved.
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