Resolved after 1 hour 1 minute, affecting Eigen Gateway, on September 10, 2026.
Incident: Shift4 is aware of a processing disruption regarding our Eigen product, impacting customers with V660 devices. We will provide further details as soon as possible.
Affected components
Eigen Gateway
Update timeline
- identified Sep 10, 2026, 12:32 AM UTC
Incident: Shift4 is aware of a processing disruption regarding our Eigen product, impacting customers with V660 devices. We will provide further details as soon as possible.
- resolved Sep 10, 2026, 01:33 AM UTC
The incident has been resolved.
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