Shift4 incident

Eigen Processing Disruption

Critical Resolved View vendor source →

Shift4 experienced a critical incident on September 10, 2026 affecting Eigen Gateway, lasting 1h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 12:32 AM UTC
Resolved
Sep 10, 2026, 01:33 AM UTC
Duration
1h 1m
Detected by Pingoru
Sep 10, 2026, 12:32 AM UTC

Affected components

Eigen Gateway

Update timeline

  1. identified Sep 10, 2026, 12:32 AM UTC

    Incident: Shift4 is aware of a processing disruption regarding our Eigen product, impacting customers with V660 devices. We will provide further details as soon as possible.

  2. resolved Sep 10, 2026, 01:33 AM UTC

    The incident has been resolved.