ShareFile had 15 outages in the last 2 years totaling 117h 47m of downtime — averaging 0.6 incidents per month.
There were 15 ShareFile outages since October 6, 2025 totaling 117h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some ShareFile customers may be experiencing issues with their accounts. We are investigating this issue and we will provide updates here as soon as available.
This incident has been resolved.
We have identified an issue affecting email delivery across ShareFile services. Customers may experience delays or non-delivery of transactional emails, including Password Reset links, New User Welcome emails, and Upload/Download notification alerts.
We have identified the issue affecting email delivery and have implemented a fix. We are monitoring the issue.
We've confirmed the fix and email delivery of transactional emails should be back to normal.
The ability to send emails through an automated workflow has been temporarily disabled. We will post an update when this functionality is restored.
The ability to send emails through an automated workflow has been been restored.
The ability to send emails through an automated workflow has been been restored.
We are currently investigating this issue.
Storage Zones Controller customer access is currently being restored. Recovery instructions have been provided directly to account owners.
We are currently investigating this issue.
**Identified** - The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring results.
This incident has been resolved.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
ShareFile customers may be experiencing issues with uploads and downloads. We are investigating this issue and we will provide updates here as soon as available.
The issue was specific to a single customer.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Issue is resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
This incident has been resolved.
Some ShareFile customers may be experiencing issues with being able to log into their accounts. We are investigating this issue and we will provide updates here as soon as available.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
This incident has been resolved.
We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.
We are currently experiencing an outage affecting ShareFile due to multiple service disruptions on our cloud provider’s side. Our team is actively monitoring the situation and awaiting further updates from the provider.
ShareFile is now operational, and we are continuing to monitor its performance closely.
A fix has been implemented and we are monitoring the results.
We are currently investigating this issue.
This incident has been resolved.