ServiceMax Outage History

ServiceMax is up right now

ServiceMax had 13 outages in the last 2 years totaling 70h 31m of downtime — averaging 0.5 incidents per month.

There were 13 ServiceMax outages since July 3, 2024 totaling 70h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://servicemax.statuspage.io

Notice June 8, 2026

Zinc Analytics Outage

Detected by Pingoru
Jun 08, 2026, 03:32 AM UTC
Resolved
Jun 08, 2026, 03:50 PM UTC
Duration
12h 17m
Affected: Analytics
Timeline · 3 updates
  1. investigating Jun 08, 2026, 03:32 AM UTC

    Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.

  2. identified Jun 08, 2026, 03:34 AM UTC

    Zinc Analytics is currently unavailable due to a subscription-related issue with our Mode analytics provider. Core Zinc functionality is not affected. Workaround: Customers who need analytics access should use https://admin.beta.zinc-app.com, which does not depend on Mode. This beta app provides the replacement analytics experience while we continue addressing the Mode-related issue.

  3. resolved Jun 08, 2026, 03:50 PM UTC

    The Zinc Analytics service is fully operational. This incident has been resolved.

Read the full incident report →

Notice February 10, 2026

AWS Service Disruption

Detected by Pingoru
Feb 10, 2026, 09:41 PM UTC
Resolved
Feb 11, 2026, 05:39 AM UTC
Duration
7h 57m
Affected: Critical AnnouncementsEurope RegionApplicationNorth America Region
Timeline · 4 updates
  1. investigating Feb 10, 2026, 09:41 PM UTC

    We are experiencing an intermittent Sync Gateway service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

  2. identified Feb 10, 2026, 09:59 PM UTC

    We are currently experiencing intermittent service disruptions affecting Sync Gateway and PTC Asset 360 due to an ongoing issue with AWS. Our engineering team is actively collaborating with AWS Support, and we will provide an update within 60 minutes or sooner if additional information becomes available.

  3. monitoring Feb 11, 2026, 12:25 AM UTC

    The service disruption has been addressed by AWS and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

  4. resolved Feb 11, 2026, 05:39 AM UTC

    Sync Gateway and PTC Asset 360 service is fully operational. This incident has been resolved.

Read the full incident report →

Notice February 3, 2026

Schedule Optimization Service Disruption

Detected by Pingoru
Feb 03, 2026, 05:33 AM UTC
Resolved
Feb 03, 2026, 08:11 AM UTC
Duration
2h 38m
Affected: Critical AnnouncementsEurope Region
Timeline · 3 updates
  1. investigating Feb 03, 2026, 05:33 AM UTC

    We are experiencing a Schedule Optimization service disruption. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

  2. monitoring Feb 03, 2026, 07:28 AM UTC

    The Schedule Optimization service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Feb 03, 2026, 08:11 AM UTC

    Schedule Optimization service is fully operational. This incident has been resolved.

Read the full incident report →

Notice October 29, 2025

AWS Outage

Detected by Pingoru
Oct 29, 2025, 12:36 AM UTC
Resolved
Oct 29, 2025, 06:11 AM UTC
Duration
5h 34m
Affected: Critical AnnouncementsAI GatewayNorth America RegionAsset Service HistoryZinc Hotline Summaries
Timeline · 2 updates
  1. monitoring Oct 29, 2025, 12:36 AM UTC

    An AWS outage is currently affecting multiple AWS services in the US Virginia region. So far, none of the ServiceMax products have been impacted, and our teams are actively monitoring the incident.

  2. resolved Oct 29, 2025, 06:11 AM UTC

    AWS Outage is resolved - https://health.aws.amazon.com/health/status

Read the full incident report →

Notice October 24, 2025

Zinc Analytics Service Disruption

Detected by Pingoru
Oct 24, 2025, 08:41 PM UTC
Resolved
Oct 24, 2025, 10:14 PM UTC
Duration
1h 33m
Affected: Critical AnnouncementsAnalytics
Timeline · 2 updates
  1. identified Oct 24, 2025, 08:41 PM UTC

    We are experiencing a service disruption for Zinc Analytic service. Our engineering team is working with AWS Support team for the investigation. All other Zinc functions are not impacted.

  2. resolved Oct 24, 2025, 10:14 PM UTC

    The Zinc Analytics service is fully operational. This incident has been resolved.

Read the full incident report →

Major October 20, 2025

FieldFX has been affected by an ongoing AWS outage

Detected by Pingoru
Oct 20, 2025, 04:30 PM UTC
Resolved
Oct 20, 2025, 06:58 PM UTC
Duration
2h 27m
Affected: Critical AnnouncementsSystem Maintenance
Timeline · 3 updates
  1. investigating Oct 20, 2025, 04:30 PM UTC

    Due to a AWS outage, multiple websites and services are affected, including FieldFX. Check the following link to stay updated on the outage status: https://health.aws.amazon.com/health/status

  2. investigating Oct 20, 2025, 06:58 PM UTC

    AWS seems to be up now but there are still has intermittent network problems. Check https://health.aws.amazon.com/health/status for updates.

  3. resolved Oct 20, 2025, 06:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 22, 2025

Service Board Travel Time Calculation Feature Degradation

Detected by Pingoru
Sep 22, 2025, 12:03 AM UTC
Resolved
Sep 22, 2025, 03:09 AM UTC
Duration
3h 5m
Affected: Critical AnnouncementsMapping Provider
Timeline · 2 updates
  1. investigating Sep 22, 2025, 12:03 AM UTC

    We are encountering a technical issue in calculating travel time within the Service Board due to a reported incident from our third-party Map provider vendor. Consequently, users may encounter limitations in performing certain functionalities, such as displaying nearby job opportunities based on travel time. It is important to note that this disruption does not affect any other Service Board functionalities. We are diligently monitoring the situation and will provide an update as soon as we receive a response from the vendor.

  2. resolved Sep 22, 2025, 03:09 AM UTC

    This is a follow-up to inform you that the map provider issue affecting travel time calculations has been resolved. Our monitoring confirms that there is no impact on the Service Board. All related features are now functioning as expected.

Read the full incident report →

Notice September 8, 2025

Sync Gateway Service Issue

Detected by Pingoru
Sep 08, 2025, 08:16 AM UTC
Resolved
Sep 08, 2025, 10:04 AM UTC
Duration
1h 47m
Affected: Critical AnnouncementsNorth America Region
Timeline · 3 updates
  1. investigating Sep 08, 2025, 08:16 AM UTC

    We are experiencing an intermittent issue with Sync Gateway service in US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

  2. monitoring Sep 08, 2025, 09:42 AM UTC

    The Sync Gateway service issue has been addressed and we will continue to monitor to ensure full service recovery. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. resolved Sep 08, 2025, 10:04 AM UTC

    Sync gateway service is fully operational. This incident has been resolved.

Read the full incident report →

Notice September 3, 2025

Sync Gateway Service Disruption

Detected by Pingoru
Sep 03, 2025, 09:53 AM UTC
Resolved
Sep 03, 2025, 12:02 PM UTC
Duration
2h 9m
Affected: Europe RegionNorth America Region
Timeline · 3 updates
  1. investigating Sep 03, 2025, 09:53 AM UTC

    We are experiencing a Sync Gateway service disruption in the US region. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

  2. monitoring Sep 03, 2025, 11:06 AM UTC

    The Sync Gateway service in US region is back to operation and we will continue to monitor to ensure full service recovery.

  3. resolved Sep 03, 2025, 12:02 PM UTC

    Sync Gateway service is fully operational. This incident has been resolved.

Read the full incident report →

Major January 10, 2025

Service Max Zinc Analytics Service Disruption

Detected by Pingoru
Jan 10, 2025, 01:30 AM UTC
Resolved
Jan 10, 2025, 02:02 AM UTC
Duration
32m
Affected: Analytics
Timeline · 2 updates
  1. investigating Jan 10, 2025, 01:30 AM UTC

    We have confirmed the issue lies with our vendors network, and have escalated the issue for fixing.

  2. resolved Jan 10, 2025, 02:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 29, 2024

FieldFX Service Disruption to Mobile, Reporting, FX Reports, and Custom Editors

Detected by Pingoru
Aug 29, 2024, 06:45 PM UTC
Resolved
Aug 29, 2024, 08:08 PM UTC
Duration
1h 22m
Affected: Critical Announcements
Timeline · 2 updates
  1. investigating Aug 29, 2024, 06:45 PM UTC

    We are experiencing an issue with FieldFX, which includes Mobile, Reporting, FX Reports, and Custom Editors. Our engineering/development team is investigating the issue and an update will be provided when we have more information.

  2. resolved Aug 29, 2024, 08:08 PM UTC

    All FieldFX services are operational again. A Root Cause Analysis (RCA) will be published once we have gathered all the facts.

Read the full incident report →

Notice July 4, 2024

Zinc Service Disruption

Detected by Pingoru
Jul 04, 2024, 05:27 AM UTC
Resolved
Jul 04, 2024, 06:38 AM UTC
Duration
1h 10m
Affected: Critical AnnouncementsZinc Services
Timeline · 2 updates
  1. investigating Jul 04, 2024, 05:27 AM UTC

    We are experiencing an issue with Zinc, which may affect the video and image file upload features. Our engineering team is investigating the issue and an update will be provided in 60 minutes or sooner if we have more information.

  2. resolved Jul 04, 2024, 06:38 AM UTC

    The Zinc service is fully operational. This incident has been resolved.

Read the full incident report →