Sequence Outage History

Sequence is up right now

Sequence had 12 outages in the last 2 years totaling 32h 46m of downtime — averaging 0.5 incidents per month.

There were 12 Sequence outages since October 1, 2025 totaling 32h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sequencehq.com

Minor September 16, 2026

Salesforce outage

Detected by Pingoru
Sep 16, 2026, 08:05 PM UTC
Resolved
Sep 16, 2026, 08:05 PM UTC
Duration
—
Affected: Third party integrations
Timeline · 2 updates
  1. identified Sep 16, 2026, 10:01 AM UTC

    Status: Identified Salesforce is currently experiencing an outage, which is causing errors when syncing data between Sequence and Salesforce. All other parts of Sequence, including billing, invoicing and the dashboard, are unaffected. We're monitoring Salesforce's status and syncs will resume automatically once their service is restored. Affected components Third party integrations (Partial outage)

  2. resolved Sep 16, 2026, 08:05 PM UTC

    Status: Resolved Salesforce is now reporting most services are back to normal however some still have degraded performance, Sequence sync is no longer showing any issues. Affected components Third party integrations (Operational)

Read the full incident report →

Minor September 14, 2026

Some users unable to sign in

Detected by Pingoru
Sep 14, 2026, 04:41 PM UTC
Resolved
Sep 14, 2026, 04:41 PM UTC
Duration
—
Affected: Dashboard
Timeline · 3 updates
  1. investigating Sep 14, 2026, 04:04 PM UTC

    Status: Investigating Some users have reported they're unable to sign in to the Sequence Dashboard. We are investigating and will provide an update when one is available. Affected components Dashboard (Partial outage)

  2. monitoring Sep 14, 2026, 04:15 PM UTC

    Status: Monitoring We've identified the cause and a rollback appears to have been successful. We're continuing to monitor. Affected components Dashboard (Operational)

  3. resolved Sep 14, 2026, 04:41 PM UTC

    Status: Resolved We rolled the change back and sign in is now working normally for all users. We've confirmed the fix and are no longer seeing any impact. Apologies for the disruption. Affected components Dashboard (Operational)

Read the full incident report →

Minor July 10, 2026

Quotes unavailable for some customers

Detected by Pingoru
Jul 10, 2026, 06:21 PM UTC
Resolved
Jul 10, 2026, 06:21 PM UTC
Duration
—
Affected: CPQ
Timeline · 2 updates
  1. monitoring Jul 10, 2026, 05:46 PM UTC

    Status: Monitoring A third party provider is having an outage that may prevent access to quotes within the Sequence dashboard. We are monitoring and will provide an update when we see recovery. API endpoints for quotes are still available. Affected components CPQ (Partial outage)

  2. resolved Jul 10, 2026, 06:21 PM UTC

    Status: Resolved Our underlying service provider have resolved their incident and we have confirmed quotes access in the Sequence dashboard has been restored. Affected components CPQ (Operational)

Read the full incident report →

Minor June 5, 2026

Sequence dashboard not loading

Detected by Pingoru
Jun 05, 2026, 07:36 PM UTC
Resolved
Jun 05, 2026, 07:36 PM UTC
Duration
—
Timeline · 2 updates
  1. investigating Jun 05, 2026, 07:29 PM UTC

    Status: Investigating The Sequence dashboard is not loading - our Engineering team is working on it and we should have a resolution shortly.

  2. resolved Jun 05, 2026, 07:36 PM UTC

    Status: Resolved This has been resolved.

Read the full incident report →

Minor May 29, 2026

Stripe payment links missing on some invoices

Detected by Pingoru
May 29, 2026, 01:09 AM UTC
Resolved
May 29, 2026, 01:09 AM UTC
Duration
—
Affected: Third party integrations
Timeline · 3 updates
  1. investigating May 28, 2026, 05:24 PM UTC

    Status: Investigating We're investigating an issue where a small number of Stripe-enabled invoices are being sent with a "Pay with Stripe" button that doesn't load payment options. Engineering is actively investigating. We'll update here as we have more information. Affected components Third party integrations (Degraded performance)

  2. monitoring May 28, 2026, 05:36 PM UTC

    Status: Monitoring This issue has now been resolved. We're working on a deeper resolution that should prevent this going forward. Affected components Third party integrations (Degraded performance)

  3. resolved May 29, 2026, 01:09 AM UTC

    Status: Resolved This issue has been resolved Affected components Third party integrations (Operational)

Read the full incident report →

Minor May 27, 2026

Error with invoice Stripe payment links

Detected by Pingoru
May 27, 2026, 08:10 PM UTC
Resolved
May 27, 2026, 08:10 PM UTC
Duration
—
Affected: Customer portal
Timeline · 2 updates
  1. identified May 27, 2026, 05:56 PM UTC

    Status: Identified We've identified an error when using the 'pay using Stripe' link on an invoice. Our team are currently addressing the root cause Affected components Customer portal (Degraded performance)

  2. resolved May 27, 2026, 08:10 PM UTC

    Status: Resolved We have resolved the issue. Any affected customers have been notified. Affected components Customer portal (Operational)

Read the full incident report →

Minor May 18, 2026

Elevated error rates on production

Detected by Pingoru
May 18, 2026, 03:07 PM UTC
Resolved
May 18, 2026, 03:07 PM UTC
Duration
—
Affected: APIBillingUsageCustomer portalThird party integrationsDashboardCPQ
Timeline · 4 updates
  1. investigating May 18, 2026, 12:55 PM UTC

    Status: Investigating We're investigating elevated error rates on our production environment across the dashboard and API Affected components Third party integrations (Degraded performance) Dashboard (Degraded performance) API (Degraded performance) Customer portal (Degraded performance) CPQ (Degraded performance) Billing (Degraded performance) Usage (Degraded performance)

  2. identified May 18, 2026, 01:23 PM UTC

    Status: Identified We've lowered our API rate limits and API performance has recovered. We're currently investigating into the root cause Affected components API (Operational) Customer portal (Operational) CPQ (Operational) Billing (Operational) Usage (Operational) Third party integrations (Operational) Dashboard (Operational)

  3. monitoring May 18, 2026, 02:46 PM UTC

    Status: Monitoring We've addressed the root cause and are continuing to monitor API health Affected components Usage (Operational) Third party integrations (Operational) Dashboard (Operational) API (Operational) Customer portal (Operational) CPQ (Operational) Billing (Operational)

  4. resolved May 18, 2026, 03:07 PM UTC

    Status: Resolved Our team have resolved the issue Affected components Customer portal (Operational) CPQ (Operational) Billing (Operational) Usage (Operational) Third party integrations (Operational) Dashboard (Operational) API (Operational)

Read the full incident report →

Minor April 21, 2026

Degraded CPQ performance due to Dropbox Sign issues

Detected by Pingoru
Apr 21, 2026, 01:03 PM UTC
Resolved
Apr 21, 2026, 01:03 PM UTC
Duration
—
Affected: CPQ
Timeline · 2 updates
  1. identified Apr 21, 2026, 12:31 PM UTC

    Status: Identified We've identified a small number of quotes are unable to be sent/signed due to degraded performance with Dropbox Sign's services. We've reached out to the affected customers and will update here when Dropbox Sign have resolved the issue. You can also monitor the Dropbox Sign status page here: https://status.hellosign.com/ Affected components CPQ (Degraded performance)

  2. resolved Apr 21, 2026, 01:03 PM UTC

    Status: Resolved Dropbox Sign have now resolved their degraded performance (see their status page for more info) and our team has mitigated the impact for the small number of affected quotes. Affected components CPQ (Operational)

Read the full incident report →