Sequence had 11 outages in the last 2 years totaling 56h 59m of downtime — averaging 0.5 incidents per month.
There were 11 Sequence outages since August 11, 2025 totaling 56h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Status: Investigating The Sequence dashboard is not loading - our Engineering team is working on it and we should have a resolution shortly.
Status: Resolved This has been resolved.
Status: Investigating We're investigating an issue where a small number of Stripe-enabled invoices are being sent with a "Pay with Stripe" button that doesn't load payment options. Engineering is actively investigating. We'll update here as we have more information. Affected components Third party integrations (Degraded performance)
Status: Monitoring This issue has now been resolved. We're working on a deeper resolution that should prevent this going forward. Affected components Third party integrations (Degraded performance)
Status: Resolved This issue has been resolved Affected components Third party integrations (Operational)
Status: Identified We've identified an error when using the 'pay using Stripe' link on an invoice. Our team are currently addressing the root cause Affected components Customer portal (Degraded performance)
Status: Resolved We have resolved the issue. Any affected customers have been notified. Affected components Customer portal (Operational)
Status: Investigating We're investigating elevated error rates on our production environment across the dashboard and API Affected components Third party integrations (Degraded performance) Dashboard (Degraded performance) API (Degraded performance) Customer portal (Degraded performance) CPQ (Degraded performance) Billing (Degraded performance) Usage (Degraded performance)
Status: Identified We've lowered our API rate limits and API performance has recovered. We're currently investigating into the root cause Affected components API (Operational) Customer portal (Operational) CPQ (Operational) Billing (Operational) Usage (Operational) Third party integrations (Operational) Dashboard (Operational)
Status: Monitoring We've addressed the root cause and are continuing to monitor API health Affected components Usage (Operational) Third party integrations (Operational) Dashboard (Operational) API (Operational) Customer portal (Operational) CPQ (Operational) Billing (Operational)
Status: Resolved Our team have resolved the issue Affected components Customer portal (Operational) CPQ (Operational) Billing (Operational) Usage (Operational) Third party integrations (Operational) Dashboard (Operational) API (Operational)
Status: Identified We've identified a small number of quotes are unable to be sent/signed due to degraded performance with Dropbox Sign's services. We've reached out to the affected customers and will update here when Dropbox Sign have resolved the issue. You can also monitor the Dropbox Sign status page here: https://status.hellosign.com/ Affected components CPQ (Degraded performance)
Status: Resolved Dropbox Sign have now resolved their degraded performance (see their status page for more info) and our team has mitigated the impact for the small number of affected quotes. Affected components CPQ (Operational)