Resolved after 11 hours 40 minutes, affecting API and Billing and 1 more, on October 20, 2026.
Service has remained stable since our earlier workaround restored access to Sequence. Our cloud provider has now resolved the underlying networking incident, and all systems are operating normally.
Affected components
Update timeline
- investigating Oct 20, 2026, 06:31 AM UTC
We're investigating impaired availability on our production environment
- identified Oct 20, 2026, 06:42 AM UTC
We've identified a networking failure within our cloud provider's Europe locations
- identified Oct 20, 2026, 07:44 AM UTC
Our engineers are continuing to investigate a networking incident affecting our cloud provider’s European regions, which is disrupting access to Sequence.
- monitoring Oct 20, 2026, 07:59 AM UTC
Service has been restored in our sandbox and production environments following a workaround applied by our engineers. We are monitoring recovery while our cloud provider’s incident remains ongoing.
- resolved Oct 20, 2026, 06:11 PM UTC
Service has remained stable since our earlier workaround restored access to Sequence. Our cloud provider has now resolved the underlying networking incident, and all systems are operating normally.
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