Sequence incident

Degraded CPQ performance due to Dropbox Sign issues

Minor Resolved View vendor source →

Sequence experienced a minor incident on April 21, 2026 affecting CPQ, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 01:03 PM UTC
Resolved
Apr 21, 2026, 01:03 PM UTC
Duration
—
Detected by Pingoru
Apr 21, 2026, 01:03 PM UTC

Affected components

CPQ

Update timeline

  1. identified Apr 21, 2026, 12:31 PM UTC

    Status: Identified We've identified a small number of quotes are unable to be sent/signed due to degraded performance with Dropbox Sign's services. We've reached out to the affected customers and will update here when Dropbox Sign have resolved the issue. You can also monitor the Dropbox Sign status page here: https://status.hellosign.com/ Affected components CPQ (Degraded performance)

  2. resolved Apr 21, 2026, 01:03 PM UTC

    Status: Resolved Dropbox Sign have now resolved their degraded performance (see their status page for more info) and our team has mitigated the impact for the small number of affected quotes. Affected components CPQ (Operational)