Sendbird Outage History
Sendbird is up right nowPingoru has recorded 34 incidents for Sendbird: 13 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 1 of 720 (0%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 2 | 0 of 720 (0%) |
| October 2026 | 2 | 1 of 744 (0%) |
| November 2026 | 0 | 0 of 37 (0%) |
Incidents, newest first
Critical October 25, 2026 Elevated API Errors 2m Sendbird N Virginia 1 server
Started Oct 25, 2026, 05:05 AM UTC· resolved Oct 25, 2026, 05:07 AM UTC
- investigating Oct 25, 2026, 05:05 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Oct 25, 2026, 05:07 AM UTC
The servers have returned operational.
Critical October 9, 2026 Elevated API Errors 35m Sendbird N Virginia 1 server
Started Oct 09, 2026, 10:16 PM UTC· resolved Oct 09, 2026, 10:51 PM UTC
- investigating Oct 09, 2026, 10:16 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Oct 09, 2026, 10:30 PM UTC
The servers have returned operational.
Critical September 29, 2026 Increased Error Rates (Sendbird Desk) 5m Sendbird N Virginia 1 Desk Server
Started Sep 29, 2026, 03:08 PM UTC· resolved Sep 29, 2026, 03:13 PM UTC
- investigating Sep 29, 2026, 03:08 PM UTC
We are currently investigating this issue.
- resolved Sep 29, 2026, 03:13 PM UTC
The servers have returned operational.
Notice September 24, 2026 Elevated API Errors 9m Sendbird N Virginia 1 server
Started Sep 24, 2026, 06:17 PM UTC· resolved Sep 24, 2026, 06:26 PM UTC
- investigating Sep 24, 2026, 06:17 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Sep 24, 2026, 06:26 PM UTC
Between 14:15 and 14:26 EDT on September 24, automated health checks for several US-hosted Sendbird regions triggered alerts due to an issue with our monitoring system. Sendbird services remained fully operational during this period, with no impact to connections, messaging, or API requests. The monitoring issue resolved automatically, and all health checks have remained normal since. No customer action is required.
Critical August 3, 2026 Elevated API Errors 9m Sendbird N Virginia 1 server
Started Aug 03, 2026, 09:04 AM UTC· resolved Aug 03, 2026, 09:13 AM UTC
- investigating Aug 03, 2026, 09:04 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Aug 03, 2026, 09:13 AM UTC
The servers have returned operational.
Critical May 11, 2026 Elevated API Errors 7m Sendbird N Virginia 1 server
Started May 11, 2026, 06:46 AM UTC· resolved May 11, 2026, 06:53 AM UTC
- investigating May 11, 2026, 06:46 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved May 11, 2026, 06:53 AM UTC
The servers have returned operational.
Critical April 15, 2026 Increased Error Rates (Sendbird Desk) 57m Sendbird N Virginia 1 Desk Server
Started Apr 15, 2026, 12:01 AM UTC· resolved Apr 15, 2026, 12:59 AM UTC
- investigating Apr 15, 2026, 12:01 AM UTC
We are currently investigating this issue.
- resolved Apr 15, 2026, 12:59 AM UTC
The servers have returned operational.
Critical April 13, 2026 Elevated API Errors 13m Sendbird N Virginia 1 server
Started Apr 13, 2026, 08:15 AM UTC· resolved Apr 13, 2026, 08:28 AM UTC
- investigating Apr 13, 2026, 08:15 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Apr 13, 2026, 08:28 AM UTC
The servers have returned operational.
Critical March 31, 2026 Elevated API Errors 1m Sendbird N Virginia 1 server
Started Mar 31, 2026, 05:42 PM UTC· resolved Mar 31, 2026, 05:43 PM UTC
- investigating Mar 31, 2026, 05:42 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Mar 31, 2026, 05:43 PM UTC
The servers have returned operational.
Critical March 3, 2026 Full outage 1h 7m Sendbird N Virginia 1 server, Sendbird N Virginia 1 Desk Server
Started Mar 03, 2026, 07:38 AM UTC· resolved Mar 03, 2026, 08:46 AM UTC
- identified Mar 03, 2026, 07:38 AM UTC
Impact: Full outage, all requests failed
- resolved Mar 03, 2026, 08:46 AM UTC
When: 2026-03-03 06:43 – 08:02 (UTC) Impact: Full outage, all requests failed Root cause: Unexpected issue following a Redis security (TLS) configuration change Immediate remediation: Provisioned a new secure Redis cluster and migrated traffic; service fully restored and operating normally
Critical December 1, 2025 Increased Error Rates (Sendbird Desk) 4m Sendbird N Virginia 1 Desk Server
Started Dec 01, 2025, 05:42 AM UTC· resolved Dec 01, 2025, 05:46 AM UTC
- investigating Dec 01, 2025, 05:42 AM UTC
We are currently investigating this issue.
- resolved Dec 01, 2025, 05:46 AM UTC
The servers have returned operational.
Critical November 19, 2025 Elevated API Errors 59s Sendbird N Virginia 1 server
Started Nov 19, 2025, 08:47 AM UTC· resolved Nov 19, 2025, 08:48 AM UTC
- investigating Nov 19, 2025, 08:47 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Nov 19, 2025, 08:48 AM UTC
The servers have returned operational.
Major November 13, 2025 Dropped websocket connections 1h 30m
Started Nov 13, 2025, 03:00 PM UTC· resolved Nov 13, 2025, 04:30 PM UTC
- resolved Nov 13, 2025, 03:00 PM UTC
Earlier today, we observed unexpected behavior within our chat service infrastructure that affected websocket stability. A subset of websocket server pods entered a state where they were unable to restart normally, which increased load on the remaining healthy pods. Over time, this imbalance led to elevated memory usage and eventually caused some pods to reach OOM (Out of Memory) conditions. As these pods became unavailable, a significant number of websocket connections dropped simultaneously at approximately 07:00 PT. Our team took action to stabilize the environment and completed a rollback to a previously stable server version at 08:30 PT, after which system performance and connection reliability returned to normal. We continue to investigate the underlying cause to prevent recurrence.
Critical October 20, 2025 Elevated API Errors 17m Sendbird N Virginia 1 server
Started Oct 20, 2025, 08:01 PM UTC· resolved Oct 20, 2025, 08:18 PM UTC
- investigating Oct 20, 2025, 08:13 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Oct 20, 2025, 08:18 PM UTC
The servers have returned operational.
Critical October 20, 2025 Service outage 1h 24m Sendbird N Virginia 1 server, Sendbird N Virginia 1 Desk Server
Started Oct 20, 2025, 07:23 PM UTC· resolved Oct 20, 2025, 08:47 PM UTC
- investigating Oct 20, 2025, 07:23 PM UTC
As of 12:05 pm PST services on the region are impacted. We are investigating the root cause. Updates will be provided as available
- resolved Oct 20, 2025, 08:47 PM UTC
This incident has been resolved.
Critical October 20, 2025 Elevated API Errors 1h 44m Sendbird N Virginia 1 server
Started Oct 20, 2025, 03:54 PM UTC· resolved Oct 20, 2025, 05:38 PM UTC
- investigating Oct 20, 2025, 04:32 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Oct 20, 2025, 05:32 PM UTC
The servers have returned operational.
Critical October 20, 2025 Elevated API Errors 1h 6m Sendbird N Virginia 1 server
Started Oct 20, 2025, 02:10 PM UTC· resolved Oct 20, 2025, 03:16 PM UTC
- investigating Oct 20, 2025, 02:39 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Oct 20, 2025, 02:49 PM UTC
The servers have returned operational.
Critical October 20, 2025 Elevated API Errors 38m Sendbird N Virginia 1 server
Started Oct 20, 2025, 12:57 PM UTC· resolved Oct 20, 2025, 01:35 PM UTC
- investigating Oct 20, 2025, 01:14 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Oct 20, 2025, 01:15 PM UTC
The servers have returned operational.
Critical August 26, 2025 Increased Error Rates 4m Sendbird N Virginia 1 Desk Server
Started Aug 26, 2025, 04:49 AM UTC· resolved Aug 26, 2025, 04:54 AM UTC
- investigating Aug 26, 2025, 04:49 AM UTC
We are currently investigating this issue.
- resolved Aug 26, 2025, 04:54 AM UTC
The servers have returned operational.
Critical May 28, 2025 Elevated API Errors 2m Sendbird N Virginia 1 server
Started May 28, 2025, 06:34 PM UTC· resolved May 28, 2025, 06:36 PM UTC
- investigating May 28, 2025, 06:34 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved May 28, 2025, 06:36 PM UTC
The servers have returned operational.
Critical March 11, 2025 Elevated API Errors 3m Sendbird N Virginia 1 server
Started Mar 11, 2025, 12:17 PM UTC· resolved Mar 11, 2025, 12:20 PM UTC
- investigating Mar 11, 2025, 12:17 PM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Mar 11, 2025, 12:20 PM UTC
The servers have returned operational.
Major March 6, 2025 Partial Outage 12m Sendbird N Virginia 1 server
Started Mar 06, 2025, 05:04 AM UTC· resolved Mar 06, 2025, 05:16 AM UTC
- resolved Mar 06, 2025, 05:58 AM UTC
When: 2025-03-06 05:04:00 - 05:16:00 UTC Impact: Partial connections errors for new websocket requests Cause: A configuration of this specific region was not applied appropriately, and new connections could not be made during this time Remediation: Rolled back the problematic config
Critical February 11, 2025 Elevated API Errors 3m Sendbird N Virginia 1 server
Started Feb 11, 2025, 08:13 AM UTC· resolved Feb 11, 2025, 08:16 AM UTC
- investigating Feb 11, 2025, 08:13 AM UTC
We're experiencing an elevated level of API errors and are currently looking into the issue.
- resolved Feb 11, 2025, 08:16 AM UTC
The servers have returned operational.