Sendbird incident

Full outage

Critical Resolved View vendor source →

Sendbird experienced a critical incident on March 3, 2026 affecting Sendbird N Virginia 1 server and Sendbird N Virginia 1 Desk Server, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 07:38 AM UTC
Resolved
Mar 03, 2026, 08:46 AM UTC
Duration
1h 7m
Detected by Pingoru
Mar 03, 2026, 07:38 AM UTC

Affected components

Sendbird N Virginia 1 serverSendbird N Virginia 1 Desk Server

Update timeline

  1. identified Mar 03, 2026, 07:38 AM UTC

    Impact: Full outage, all requests failed

  2. resolved Mar 03, 2026, 08:46 AM UTC

    When: 2026-03-03 06:43 – 08:02 (UTC) Impact: Full outage, all requests failed Root cause: Unexpected issue following a Redis security (TLS) configuration change Immediate remediation: Provisioned a new secure Redis cluster and migrated traffic; service fully restored and operating normally