Sendbird incident

Service outage

Critical Resolved View vendor source →

Sendbird experienced a critical incident on October 20, 2025 affecting Sendbird N Virginia 1 server and Sendbird N Virginia 1 Desk Server, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:23 PM UTC
Resolved
Oct 20, 2025, 08:47 PM UTC
Duration
1h 24m
Detected by Pingoru
Oct 20, 2025, 07:23 PM UTC

Affected components

Sendbird N Virginia 1 serverSendbird N Virginia 1 Desk Server

Update timeline

  1. investigating Oct 20, 2025, 07:23 PM UTC

    As of 12:05 pm PST services on the region are impacted. We are investigating the root cause. Updates will be provided as available

  2. resolved Oct 20, 2025, 08:47 PM UTC

    This incident has been resolved.