Secureworks had 54 outages in the last 2 years totaling 357h 21m of downtime — averaging 2.2 incidents per month.
There were 54 Secureworks outages since June 16, 2025 totaling 357h 21m of downtime. Each is summarised below — incident details, duration, and resolution information.
ITDR is down in all regions. Engineering is actively investigating.
Engineering identified a breaking change that was rolled back. Service is restored.
Service restoration confirmed. ITDR is operational.
We are currently investigating a delay with custom rules on Netflow events.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
O365 Ingestion and integration telemetry may be delayed due to a Microsoft Azure outage: https://status.cloud.microsoft/. ITDR Customers may also experience errors adding a new provider in addition to the ingestion.
We are seeing improvements in service integrations as Azure services slowly return, we are continuing to monitor ingest
This incident has been resolved. We will continue monitoring for any changes in behavior
Users in the Taegis Foxtrot environment may be experiencing continued delays for all detections. Team is working to reduce this delay.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Taegis users in the Foxtrot environment maybe seeing delayed detections. The issue has been identified and a fix is being implemented to reduce current lag.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Taegis SecOps working through a high backlog due to the AWS outage that's happening today. Expect delays with ZenDesk responses and other interactions with SOC.
We're also seeing delays in Red Cloak endpoint telemetry ingestion due to current AWS outage. Team will continue to monitor the situation.
This incident has been resolved.
AWS is currently experiencing an outage in the US-EAST-1 region. Teagis users may be seeing login errors or degraded performance at this time. We will be monitoring the situation reported at https://health.aws.amazon.com/health/status
This incident has been resolved.
Secureworks mentions on cases are not creating Zendesk tickets --------------------------------------------------------------------- ケースのSecureworksの言及がZendeskチケットを作成しない
This incident has been resolved.
Engineering is investigating an incident that is impacting a wide range of services in the delta environment.
We are continuing to investigate this issue.
Engineering identified an issue with a supporting service that allows our services to access underlying infrastructure. The underlying service was recycled, and services are now restored.
Engineering has confirmed that services in delta are now functioning.
Users are reporting that newly created cases (investigations) are not appearing, even thought they have been created. Engineering is investigating. As a workaround, users can expand Created, In Range search--suggest 1 day before and after--and the case should appear.
Engineering is continuing to investigate the root cause of this issue. As an alternative workaround, users may wish to go to User Profile & Settings -> Time Zone and set their profile time zone to UTC.
Our engineering team has identified a bug in the Taegis user interface. They are working on a bug fix.
The engineering team deployed an update to the UI that makes it clearer how the default date filter functions. (No code/logic change was necessary.)
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
Display should resolve in the next hour.
This incident has been resolved.
Users in the Taegis Echo environment may be experiencing delays in events processing. We have identified the problem and are working on a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
All Taegis environments are experiencing IDR ingestion delays. Users may see delayed identity alerts during this time. Team is working to fix the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
All Taegis environments are experiencing event processing lag. We're working to address the slow down.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Triage Queue is experiencing a slowdown in all environments; users may also see a red banner indicating that there was a problem fetching alerts. Despite this banner, all alerts are loading correctly. We expect that this issue will be resolved tomorrow evening.
This incident has been resolved.
We are aware of an outage in our investigations search and are working on resolving it
The search issue has been resolved, any delay in investigations will be resolved shortly.
Delay in investigations has been resolved, however we are aware there is returning intermittent outages that we are working on. Processing is continuing
Issues should be resolved for all customers
This incident has been resolved.
Our infrastructure is having difficulties processing search for alerts in the Charlie environment. No data has been lost.
Infrastructure state has improved and services are returning to full functionality. Continuing to monitor.
Alert Search has been restored.
Users in all environments may be experience degraded search performance at this time. Fixes are being implemented currently.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Engineering is investigating intermittent failures of playbooks, notifications, and auto-investigations. As a workaround, users should re-execute their command/process.
This incident has been resolved.
Charlie Delta and Echo are currently experiencing auth alert processing delays and are recovering
We are continuing to monitor for any further issues.
Echo is back to normal, auth alerts from Charlie and Delta are still delayed but recovering...
This incident has been resolved.
Alerts are delayed by up to three hours in charlie and delta. Other environments are delayed by up to one hour. We are working to clear the backlog.
The issue has been identified and a fix is being implemented.
Alerting is caught up.
We are currently experiencing a disruption in SentinelOne data ingestion due to an ongoing outage affecting SentinelOne services in the NA1 and EU1 regions. This issue originates from SentinelOne, and is not related to our platform's infrastructure. We are actively monitoring their status and will provide updates as more information becomes available.
This incident has been resolved.
Informational: Alert triage is lagging in Foxtrot but is catching up quickly.
This incident has been resolved.
SentinelOne's Customer Portal is current reporting service interruptions. SentinelOne users maybe seeing delayed telemetry ingest into Taegis in all environments. We will continue to monitor this situation.
This incident has been resolved.
Foxtrot users may be experiencing ingestion lag with data ingest. Team has a fix in and lag is improving. We will continue to monitor this situation.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.