Secureworks incident

Current AWS Outage Impeding SOC response times

Notice Resolved View vendor source →

Secureworks experienced a notice incident on October 20, 2025, lasting 5h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 05:25 PM UTC
Resolved
Oct 20, 2025, 11:20 PM UTC
Duration
5h 55m
Detected by Pingoru
Oct 20, 2025, 05:25 PM UTC

Update timeline

  1. monitoring Oct 20, 2025, 05:25 PM UTC

    Taegis SecOps working through a high backlog due to the AWS outage that's happening today. Expect delays with ZenDesk responses and other interactions with SOC.

  2. monitoring Oct 20, 2025, 06:22 PM UTC

    We're also seeing delays in Red Cloak endpoint telemetry ingestion due to current AWS outage. Team will continue to monitor the situation.

  3. resolved Oct 20, 2025, 11:20 PM UTC

    This incident has been resolved.