Secureworks incident

Data from Taegis NDR is delayed in all environments

Notice Resolved View vendor source →

Secureworks experienced a notice incident on November 21, 2025, lasting 1h 54m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 02:35 PM UTC
Resolved
Nov 21, 2025, 04:29 PM UTC
Duration
1h 54m
Detected by Pingoru
Nov 21, 2025, 02:35 PM UTC

Update timeline

  1. investigating Nov 21, 2025, 02:35 PM UTC

    Engineering is investigating an issue where Taegis NDR data is delayed in all environments.

  2. identified Nov 21, 2025, 02:46 PM UTC

    Engineering has identified the issue and is deploying a fix across all environments. Alerts on data originating from data originating from Taegis NDR are delayed.

  3. resolved Nov 21, 2025, 04:29 PM UTC

    The engineering team has rolled back a faulty change that was causing NDR data processing to fail. Alerts were delayed, bu no NDR data was lost. The backlog has been processed, and all services are now operating normally.