Secureworks incident

ITDR unresponsive on UI

Notice Resolved View vendor source →

Secureworks experienced a notice incident on January 13, 2026, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Jan 13, 2026, 06:03 PM UTC
Resolved
Jan 13, 2026, 06:22 PM UTC
Duration
18m
Detected by Pingoru
Jan 13, 2026, 06:03 PM UTC

Update timeline

  1. investigating Jan 13, 2026, 06:03 PM UTC

    We are aware of an issue affecting our authentication between platforms that is affecting ITDR and XDR EAP customers

  2. monitoring Jan 13, 2026, 06:12 PM UTC

    A rollback was made and service should be returning shortly

  3. resolved Jan 13, 2026, 06:22 PM UTC

    Incident has been resolved and service has been restored