Secureworks incident

Delayed customer service responses from @secureworks tagging in case comments in all environments

Notice Resolved View vendor source →

Secureworks experienced a notice incident on March 9, 2026, lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 03:11 PM UTC
Resolved
Mar 10, 2026, 06:36 PM UTC
Duration
1d 3h
Detected by Pingoru
Mar 09, 2026, 03:11 PM UTC

Update timeline

  1. investigating Mar 09, 2026, 03:11 PM UTC

    We are currently experiencing Zendesk ticket creation from @secureworks comments. Users may have delayed responses to inquires during this time. We are working to correct the situation.

  2. investigating Mar 09, 2026, 03:35 PM UTC

    Assigning via the "Assignee" field may also be affected. Team is still working toward a solution.

  3. monitoring Mar 10, 2026, 01:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2026, 06:36 PM UTC

    This incident has been resolved.