Secureworks Outage History

Event searches in Foxtrot are currently being affected by an outage at our upstream provider

We are waiting on the upstream provider for additional details.

Due to an ongoing Azure issue, Office 365 integrations may be impacted https://azure.status.microsoft/en-us/status ---------------------------------------------------------------------------------------------------------------------- 現在発生しているAzureの障害により、Office 365との連携に影響が及ぶ可能性があります。 https://azure.status.microsoft/en-us/status

We are actively investigating a potential detections issue in Charlie. ---------------------------------------------------------------------------------------- 現在、Charlieにおける検知に関する潜在的な問題について、積極的に調査を行っています。

We are investigating a delay in processing detections ---------------------------------------------------------- 検知結果の処理に遅延が発生していることを調査中です。

We have identified an issue on Detections page and are actively working on getting the services restored. Please note there will be a delay in triage

We are aware of a delay in alert search in US East 2 - Charlie and are working on a fix

We're continuing to work through the Alert Search outage, and are attempting actions to mitigate the issue

Microsoft Response Actions is a feature that allows MDR analysts and XDR customers to take containment actions is degraded in foxtrot region

A small subset of Taegis MDR customers may have triage delayed, we are currently investigating the issue

We are aware of a delay in alert triaging in Echo and are working on a fix.

We are currently investigating this issue.

We are actively looking into the delay in Alert / Detections triage in Echo.

There is a delay in processing a subset of Alerts in Charlie and we are actively working on it

There may be an increase in notifications due to automations catching up after processing a backlog of automation jobs. ------------------------------------------------------------------------------------------------------------------------- 自動化ジョブの未処理分（バックログ）の処理が完了し、自動化システムが通常の状態に復帰する過程で、通知が増加する可能性があります。

Please use incognito to log into the Taegis platform if you experience login issues. ------------------------------------------------------------------------------------ ログインに関する問題が発生した場合は、シークレットモードを使用してTaegisプラットフォームにログインしてください。

Playbook automations may not be running for some customers. We are looking into the issue. ------------------------------------------------------------------------------------------------ 一部のお客様において、プレイブックの自動化が実行されていない可能性があります。現在、本件について調査を行っております。

We are currently experiencing Zendesk ticket creation from @secureworks comments. Users may have delayed responses to inquires during this time. We are working to correct the situation.

Assigning via the "Assignee" field may also be affected. Team is still working toward a solution.

A subset of alerts experienced a delay and we are monitoring for recovery.