Secureworks Outage History
Secureworks degraded · 1 active incident View live status →Pingoru has recorded 55 incidents for Secureworks: 46 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 0 of 720 (0%) |
| May 2026 | 6 | 0 of 744 (0%) |
| June 2026 | 2 | 21 of 720 (3%) |
| July 2026 | 5 | 0 of 744 (0%) |
| August 2026 | 4 | 0 of 744 (0%) |
| September 2026 | 2 | 0 of 720 (0%) |
| October 2026 | 5 | 0 of 744 (0%) |
| November 2026 | 1 | 31 of 244 (13%) |
Incidents, newest first
Notice October 28, 2026 Delayed Audit Logs in US-2 (Delta) 1d 15h
Started Oct 28, 2026, 08:51 PM UTC· resolved Oct 30, 2026, 12:01 PM UTC
- investigating Oct 28, 2026, 08:51 PM UTC
We are currently investigating delayed audit logs in US-2. Newly created audit logs are being created up to several hours late; this is reflected in their timestamps.
- resolved Oct 30, 2026, 12:01 PM UTC
This incident has been resolved.
Notice October 27, 2026 Prooofpoint ingestors are erroring 4h 53m
Started Oct 27, 2026, 04:47 AM UTC· resolved Oct 27, 2026, 09:41 AM UTC
- investigating Oct 27, 2026, 04:47 AM UTC
Proofpoint APIs are returning a 500s across all ENVs. This is causing proofpoint ingestors to fail. Ingestion is delayed.
- monitoring Oct 27, 2026, 04:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 27, 2026, 09:41 AM UTC
This incident has been resolved.
Notice October 13, 2026 Detection Delay in Taegis Echo Environment 3h 14m
Started Oct 13, 2026, 03:20 PM UTC· resolved Oct 13, 2026, 06:34 PM UTC
- identified Oct 13, 2026, 03:20 PM UTC
Some Taegis Echo users may see a 47min delay in detections. Taegis engineering is working to reduce this lag.
- resolved Oct 13, 2026, 06:34 PM UTC
This incident has been resolved.
Notice October 11, 2026 NDR delays of several hours in Echo enviroment 1d
Started Oct 11, 2026, 02:35 AM UTC· resolved Oct 12, 2026, 03:12 AM UTC
- investigating Oct 11, 2026, 02:35 AM UTC
Processing is likely to be slow through the weekend.
- resolved Oct 12, 2026, 03:12 AM UTC
The issue is resolved.
Notice October 8, 2026 Increased Volume of ITDR Detections and Cases 1d 2h
Started Oct 08, 2026, 06:52 PM UTC· resolved Oct 09, 2026, 09:00 PM UTC
- identified Oct 08, 2026, 06:52 PM UTC
ITDR customers had new checks rolled out which prematurely created a large number of findings, detections and cases. These checks have been rolled back and detections and cases will be resolved. Customers may experience brief interruptions to playbook execution and detection linking to cases.
- resolved Oct 09, 2026, 09:00 PM UTC
This incident has been resolved.
Notice September 11, 2026 Foxtrot Environment: Detections/Alerts Delayed 27d 17h
Started Sep 11, 2026, 12:57 AM UTC· resolved Oct 08, 2026, 06:46 PM UTC
- identified Sep 11, 2026, 12:57 AM UTC
Some detections/Alerts in the foxtrot environment are delayed by up to three hours. Engineering is working to address the issue and process the backlog.
- resolved Oct 08, 2026, 06:46 PM UTC
This incident has been resolved.
Notice September 10, 2026 7 hour detection delay in the Taegis India environment 6h 40m
Started Sep 10, 2026, 06:12 PM UTC· resolved Sep 11, 2026, 12:53 AM UTC
- identified Sep 10, 2026, 06:12 PM UTC
Taegis users in the India environment maybe experiencing a detection delay of up to 7h hours. We are working on removing this delay.
- resolved Sep 11, 2026, 12:53 AM UTC
Detections/Alerts in the India environment are not processing normally.
Notice August 27, 2026 Alerts are delayed in charlie by upto 40mins 8h 54m
Started Aug 27, 2026, 04:10 PM UTC· resolved Aug 28, 2026, 01:05 AM UTC
- monitoring Aug 27, 2026, 04:10 PM UTC
Alerts are delayed in charlie by upto 40mins. We are closely monitoring the situation
- resolved Aug 28, 2026, 01:05 AM UTC
This incident has been resolved.
Notice August 18, 2026 Playbook executions may be delayed 2h 54m
Started Aug 18, 2026, 05:25 PM UTC· resolved Aug 18, 2026, 08:20 PM UTC
- investigating Aug 18, 2026, 05:25 PM UTC
Playbook executions may be delayed --------------------------------------- プレイブックの実行が遅延する可能性があります。
- resolved Aug 18, 2026, 08:20 PM UTC
This incident has been resolved.
Notice August 18, 2026 Playbook executions may be delayed 2h 43m
Started Aug 18, 2026, 11:53 AM UTC· resolved Aug 18, 2026, 02:36 PM UTC
- investigating Aug 18, 2026, 11:53 AM UTC
Playbook executions may be delayed. ---------------------------------------------------------------------------------------------------------------------------------------- プレイブックの実行が遅延する可能性があります。
- resolved Aug 18, 2026, 02:36 PM UTC
This incident has been resolved.
Notice August 6, 2026 Foxtrot athena outage 2h 9m
Started Aug 06, 2026, 04:57 AM UTC· resolved Aug 06, 2026, 07:07 AM UTC
- investigating Aug 06, 2026, 04:57 AM UTC
Event searches in Foxtrot are currently being affected by an outage at our upstream provider
- investigating Aug 06, 2026, 05:50 AM UTC
We are waiting on the upstream provider for additional details.
- resolved Aug 06, 2026, 07:07 AM UTC
This incident has been resolved by the upstream provider.
Notice July 30, 2026 Taegis environments Delta and Foxtrot are currently experiencing ingest lag 7h 19m
Started Jul 30, 2026, 02:52 PM UTC· resolved Jul 30, 2026, 10:12 PM UTC
- identified Jul 30, 2026, 02:52 PM UTC
Delta and Foxtrot environments are current experiencing telemetry ingest lag. Users may see delayed detections during this time.
- monitoring Jul 30, 2026, 03:41 PM UTC
We are seeing about an hour delay in alerts in Delta and Foxtrot, but improving. Will continue to monitor.
- monitoring Jul 30, 2026, 06:31 PM UTC
Lag has recovered in the Delta environment. We are still working through backlog in Foxtrot.
- resolved Jul 30, 2026, 10:12 PM UTC
This incident has been resolved.
Notice July 28, 2026 Detection Search Failures in Charlie Environment 23m
Started Jul 28, 2026, 06:34 PM UTC· resolved Jul 28, 2026, 06:57 PM UTC
- identified Jul 28, 2026, 06:34 PM UTC
Taegis XDR users in the Charlie environment maybe experiencing intermittent detection search failures. We have identified the problem and working on a fix.
- resolved Jul 28, 2026, 06:57 PM UTC
This incident has been resolved.
Notice July 23, 2026 Office 365 Integrations may be impacted by an ongoing Azure issue 2h 26m
Started Jul 23, 2026, 06:14 PM UTC· resolved Jul 23, 2026, 08:40 PM UTC
- investigating Jul 23, 2026, 06:14 PM UTC
Due to an ongoing Azure issue, Office 365 integrations may be impacted https://azure.status.microsoft/en-us/status ---------------------------------------------------------------------------------------------------------------------- 現在発生しているAzureの障害により、Office 365との連携に影響が及ぶ可能性があります。 https://azure.status.microsoft/en-us/status
- resolved Jul 23, 2026, 08:40 PM UTC
This incident has been resolved.
Notice July 22, 2026 Some environments (Charlie) have a delay in processing detections 18h 44m
Started Jul 22, 2026, 06:20 PM UTC· resolved Jul 23, 2026, 01:05 PM UTC
- investigating Jul 22, 2026, 06:20 PM UTC
We are actively investigating a potential detections issue in Charlie. ---------------------------------------------------------------------------------------- 現在、Charlieにおける検知に関する潜在的な問題について、積極的に調査を行っています。
- investigating Jul 22, 2026, 07:11 PM UTC
We are investigating a delay in processing detections ---------------------------------------------------------- 検知結果の処理に遅延が発生していることを調査中です。
- resolved Jul 23, 2026, 01:05 PM UTC
This incident has been resolved.
Notice July 14, 2026 Detections page is down in Charlie 2h 21m
Started Jul 14, 2026, 07:10 PM UTC· resolved Jul 14, 2026, 09:31 PM UTC
- investigating Jul 14, 2026, 07:10 PM UTC
We have identified an issue on Detections page in Charlie (US East 2 ) and are actively working on getting the services restored. Please note there will be a delay in triage
- identified Jul 14, 2026, 07:10 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 14, 2026, 07:27 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 14, 2026, 08:32 PM UTC
A fix has been applied and we are monitoring the results.
- resolved Jul 14, 2026, 09:31 PM UTC
All the systems are operational and the alert / detections backlog has been cleared.
Minor June 24, 2026 Alert Search Delay in US East 2 21h 4m
Started Jun 24, 2026, 03:58 PM UTC· resolved Jun 25, 2026, 01:02 PM UTC
- investigating Jun 24, 2026, 03:58 PM UTC
We are aware of a delay in alert search in US East 2 - Charlie and are working on a fix
- investigating Jun 24, 2026, 06:51 PM UTC
We're continuing to work through the Alert Search outage, and are attempting actions to mitigate the issue
- monitoring Jun 25, 2026, 02:03 AM UTC
A fix has been applied and we are monitoring the results. There may be some delays in triaged alerts while the backlog is processed.
- resolved Jun 25, 2026, 01:02 PM UTC
The alert backlog has been cleared and service has been restored
Notice June 18, 2026 Microsoft Response Actions is a feature degraded in foxtrot 17m
Started Jun 18, 2026, 03:17 PM UTC· resolved Jun 18, 2026, 03:34 PM UTC
- investigating Jun 18, 2026, 03:17 PM UTC
Microsoft Response Actions is a feature that allows MDR analysts and XDR customers to take containment actions is degraded in foxtrot region
- resolved Jun 18, 2026, 03:34 PM UTC
This incident has been resolved.
Notice May 29, 2026 Azure West US2 Service Degradation for Taegis Defender Endpoint Ingest for Foxtrot Environment 6h 3m
Started May 29, 2026, 03:57 PM UTC· resolved May 29, 2026, 10:01 PM UTC
- monitoring May 29, 2026, 03:57 PM UTC
We are currently monitoring a service degradation with Azure West US2 region. See https://app.azure.com/h/GHRP-84G/cc42f5 for Microsoft outage details. This issue is affecting Taegis MS Defender endpoint ingestion in the foxtrot environment. We will be monitoring the situation.
- resolved May 29, 2026, 10:01 PM UTC
This incident has been resolved.
Notice May 27, 2026 Triage of certain Taegis MDR alerts may be delayed 3h 40m
Started May 27, 2026, 10:55 AM UTC· resolved May 27, 2026, 02:35 PM UTC
- investigating May 27, 2026, 10:55 AM UTC
A small subset of Taegis MDR customers may have triage delayed, we are currently investigating the issue
- monitoring May 27, 2026, 11:15 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 27, 2026, 11:20 AM UTC
Triage backlog for a small subset of Taegis MDR customers is currently being worked through
- resolved May 27, 2026, 02:35 PM UTC
All delays have been resolved.
Notice May 11, 2026 Entra Sign In Events Delayed 17h 12m
Started May 11, 2026, 09:47 PM UTC· resolved May 12, 2026, 02:59 PM UTC
- identified May 11, 2026, 09:47 PM UTC
We are investigating a delay in Entra sign in event ingestion, the team is actively investigating this.
- monitoring May 11, 2026, 11:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 12, 2026, 02:59 PM UTC
This incident has been resolved.
Notice May 8, 2026 Alert Triage Delay in Echo 53m
Started May 08, 2026, 11:23 AM UTC· resolved May 08, 2026, 12:16 PM UTC
- investigating May 08, 2026, 11:23 AM UTC
We are aware of a delay in alert triaging in Echo and are working on a fix.
- identified May 08, 2026, 11:33 AM UTC
The issue has been found and we're deploying a solution
- resolved May 08, 2026, 12:16 PM UTC
The issue has been resolved and triage is continuing as usual
Notice May 6, 2026 An error in the case handling workflow resulted in a delay in case escalations. The impacted cases are being manually re escalated 1h 49m
Started May 06, 2026, 08:15 PM UTC· resolved May 06, 2026, 10:04 PM UTC
- investigating May 06, 2026, 08:15 PM UTC
We are currently investigating this issue.
- resolved May 06, 2026, 10:04 PM UTC
This incident has been resolved.
Notice May 3, 2026 Delay in Alert, Detections triage in Echo. 2h 43m
Started May 03, 2026, 12:37 PM UTC· resolved May 03, 2026, 03:21 PM UTC
- investigating May 03, 2026, 12:37 PM UTC
We are actively looking into the delay in Alert / Detections triage in Echo.
- resolved May 03, 2026, 03:21 PM UTC
This incident has been resolved.
Notice April 24, 2026 Delay in Alert Processing for Subset of Alerts in Charlie 3h 8m
Started Apr 24, 2026, 08:58 PM UTC· resolved Apr 25, 2026, 12:06 AM UTC
- investigating Apr 24, 2026, 08:58 PM UTC
There is a delay in processing a subset of Alerts in Charlie and we are actively working on it
- resolved Apr 25, 2026, 12:06 AM UTC
This incident has been resolved.