There were 11 Secureworks outages since February 4, 2026 totaling 74h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are actively looking into the delay in Alert / Detections triage in Echo.
This incident has been resolved.
There is a delay in processing a subset of Alerts in Charlie and we are actively working on it
This incident has been resolved.
Currently users are unable attach alerts to cases (investigations). Our engineers have identified the cause and are working on deploying a fix. Alerting is still functioning, and there is no data loss risk.
A fix has been deployed. We are monitoring to verify that all function is restored.
Issue is fixed.
There may be an increase in notifications due to automations catching up after processing a backlog of automation jobs. ------------------------------------------------------------------------------------------------------------------------- 自動化ジョブの未処理分（バックログ）の処理が完了し、自動化システムが通常の状態に復帰する過程で、通知が増加する可能性があります。
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Please use incognito to log into the Taegis platform if you experience login issues. ------------------------------------------------------------------------------------ ログインに関する問題が発生した場合は、シークレットモードを使用してTaegisプラットフォームにログインしてください。
This incident has been resolved.
Playbook automations may not be running for some customers. We are looking into the issue. ------------------------------------------------------------------------------------------------ 一部のお客様において、プレイブックの自動化が実行されていない可能性があります。現在、本件について調査を行っております。
This incident has been resolved.
We are currently experiencing Zendesk ticket creation from @secureworks comments. Users may have delayed responses to inquires during this time. We are working to correct the situation.
Assigning via the "Assignee" field may also be affected. Team is still working toward a solution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of a Tactic Graphs rule (multipleuasessions:9ad0d0a6-a99a-11f0-9000-7261c747c745) that has caused an increased detection volume. At this time, the rule has been disabled and will be evaluated for further tuning.
This incident has been resolved.
A subset of alerts experienced a delay and we are monitoring for recovery.
This incident has been resolved.
Users may see an error message when attempting to view data sources in the charlie environment. Data continues to flow and alerts/detections are unaffected. Engineering is working on identifying and fixing the issue.
This incident has been resolved.
Detections are delayed in US-3 by approximately 1 hour. We have fixed the cause of the issue and are now monitoring as we process the backlog.
This incident has been resolved.
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