Scribbles Outage History

Scribbles is up right now

Scribbles had 16 outages in the last 2 years totaling 6350h 45m of downtime — averaging 0.7 incidents per month.

There were 16 Scribbles outages since July 23, 2025 totaling 6350h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.scribsoft.com

Minor June 5, 2026

GED - Order Processing Issues

Detected by Pingoru
Jun 05, 2026, 06:50 PM UTC
Resolved
Jun 05, 2026, 11:03 PM UTC
Duration
4h 12m
Affected: Parchment Award - Transcript Services
Timeline · 4 updates
  1. investigating Jun 05, 2026, 06:50 PM UTC

    We're currently investigating several issues affecting GED order processing: Orders with attached documents are not updating to an Available status. Orders for free documents that historically did not have a Document ID (DID) are now generating DIDs unexpectedly. Orders are entering a Pending status instead of progressing to Processing. We're actively working to identify the root cause and will provide updates as more information becomes available. We apologize for the disruption and appreciate your patience.

  2. identified Jun 05, 2026, 07:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 05, 2026, 09:19 PM UTC

    Order statuses were not updating properly. This issue has been resolved. We're continuing to work through any orders affected during the outage window.

  4. resolved Jun 05, 2026, 11:03 PM UTC

    This incident has been resolved. All impacted orders have been successfully sent.

Read the full incident report →

Notice June 4, 2026

404 Error - Downloading Third Party PDFs issued from GED Jurisdictions

Detected by Pingoru
Jun 04, 2026, 04:18 PM UTC
Resolved
Jun 04, 2026, 05:30 PM UTC
Duration
1h 12m
Affected: Parchment Award - Transcript Services
Timeline · 4 updates
  1. investigating Jun 04, 2026, 04:18 PM UTC

    We're currently investigating reports of recipients receiving a 404 error when attempting to download third-party PDFs issued from GED jurisdictions. We'll provide an update as soon as we have more information.

  2. identified Jun 04, 2026, 04:55 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2026, 05:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2026, 05:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 26, 2026

Timeout Issues - Administrator Accounts

Detected by Pingoru
May 26, 2026, 04:36 PM UTC
Resolved
May 27, 2026, 09:43 PM UTC
Duration
1d 5h
Affected: Parchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLRParchment Analyze/RecruitCourse and Credit Solutions (Quottly) - Web Application
Timeline · 14 updates

Read the full incident report →

Minor May 5, 2026

Notice: Learner Chat Currently Unavailable

Detected by Pingoru
May 05, 2026, 05:21 PM UTC
Resolved
Jun 16, 2026, 02:48 PM UTC
Duration
41d 21h
Affected: Parchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLR
Timeline · 2 updates
  1. investigating May 05, 2026, 05:21 PM UTC

    Notice: Learner Chat Currently Unavailable To ensure we can provide the best possible support during our current system updates, we have temporarily disabled our live chat feature. We are currently experiencing a high volume of inquiries regarding update enrollment failures and are working hard to resolve the issue. In the meantime, please reach out to us via a Support Ticket, and our team will get back to you as soon as possible. We appreciate your patience and look forward to bringing live chat back online soon.

  2. resolved Jun 16, 2026, 02:48 PM UTC

    ParchieBot is now live. Users can now visit parchment.com/chat-support to search help center articles, chat with an agent, or get answers from Parchie bot directly. This gives learners a faster way to find help without waiting in a queue.

Read the full incident report →

Minor May 5, 2026

Page does not load when attempting to place a SAIR or RAIR order

Detected by Pingoru
May 05, 2026, 04:41 PM UTC
Resolved
May 06, 2026, 10:16 PM UTC
Duration
1d 5h
Affected: Parchment Award - Transcript Services
Timeline · 3 updates
  1. identified May 05, 2026, 04:41 PM UTC

    We have identified an issue that causes the page to spin when you click the order tab in your account. This is an intermittent issue and you can attempt to place the order again.

  2. monitoring May 05, 2026, 06:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 10:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2026

Error when updating learner account profile.

Detected by Pingoru
May 05, 2026, 03:43 PM UTC
Resolved
May 06, 2026, 03:04 PM UTC
Duration
23h 20m
Timeline · 2 updates
  1. identified May 05, 2026, 03:43 PM UTC

    We have identified an error that occurs when a learner updates their profile. This is caused by the format of the phone number. Please enter the phone number with the country code and no spaces or dashes, and this will allow you to complete the profile update (+15555555555 as an example).

  2. resolved May 06, 2026, 03:04 PM UTC

    A fix has been implemented and all formats of phone numbers are accepted.

Read the full incident report →

Minor May 1, 2026

Unable to web download documents through Parchment Receive

Detected by Pingoru
May 01, 2026, 04:09 PM UTC
Resolved
May 01, 2026, 06:35 PM UTC
Duration
2h 26m
Affected: Parchment Award - Transcript Services
Timeline · 3 updates
  1. investigating May 01, 2026, 04:09 PM UTC

    We are currently investigating reports of errors when attempting to download documents manually in Parchment Receive.

  2. monitoring May 01, 2026, 05:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 01, 2026, 06:35 PM UTC

    This incident is resolved.

Read the full incident report →

Major March 31, 2026

Degraded Performance of Parchment.com

Detected by Pingoru
Mar 31, 2026, 06:23 PM UTC
Resolved
Mar 31, 2026, 09:25 PM UTC
Duration
3h 1m
Affected: Parchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLRParchment Analyze/Recruit
Timeline · 4 updates
  1. investigating Mar 31, 2026, 06:23 PM UTC

    Our Engineering teams are currently working to identify and correct an issue that is causing delays in navigation for P6 and P7.

  2. identified Mar 31, 2026, 06:28 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 31, 2026, 06:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 31, 2026, 09:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

Degraded Performance of Parchment Digital Badges

Detected by Pingoru
Mar 30, 2026, 02:23 PM UTC
Resolved
Mar 30, 2026, 02:50 PM UTC
Duration
26m
Affected: Parchment Award - Diploma, Certificate, Badge, CLR
Timeline · 2 updates
  1. identified Mar 30, 2026, 02:23 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 30, 2026, 02:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 28, 2026

Regular Maintenance

Detected by Pingoru
Mar 28, 2026, 04:02 PM UTC
Resolved
Mar 28, 2026, 07:17 PM UTC
Duration
3h 14m
Affected: Parchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLRParchment Analyze/RecruitCourse and Credit Solutions (Quottly) - Web ApplicationCourse and Credit Solutions (Quottly) - Integration
Timeline · 3 updates
  1. investigating Mar 28, 2026, 04:02 PM UTC

    We will be undergoing scheduled maintenance during this time.

  2. investigating Mar 28, 2026, 07:16 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 28, 2026, 07:17 PM UTC

    Maintenance has been completed.

Read the full incident report →

Minor March 16, 2026

Award Order Processing Delays

Detected by Pingoru
Mar 16, 2026, 06:21 PM UTC
Resolved
Mar 16, 2026, 08:20 PM UTC
Duration
1h 59m
Affected: Parchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLR
Timeline · 2 updates
  1. investigating Mar 16, 2026, 06:21 PM UTC

    We are investigating an issue where submitted orders are experiencing a delay in processing, we will provide more information as it becomes available.

  2. resolved Mar 16, 2026, 08:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 13, 2026

Longer loading times within the Parchment Applications

Detected by Pingoru
Mar 13, 2026, 01:36 PM UTC
Resolved
Mar 13, 2026, 10:08 PM UTC
Duration
8h 32m
Affected: Parchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLRParchment Analyze/Recruit
Timeline · 3 updates
  1. investigating Mar 13, 2026, 01:36 PM UTC

    We're currently investigating reports of longer loading times within the Parchment applications. We'll provide updates as soon as they become available.

  2. investigating Mar 13, 2026, 01:36 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 13, 2026, 10:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 11, 2026

GED Ordering Delays

Detected by Pingoru
Mar 11, 2026, 04:54 PM UTC
Resolved
Mar 11, 2026, 08:18 PM UTC
Duration
3h 24m
Affected: Parchment Award - Transcript Services
Timeline · 3 updates
  1. monitoring Mar 11, 2026, 04:54 PM UTC

    We are aware of a delay with processing orders for GED customers and are monitoring the situation.

  2. monitoring Mar 11, 2026, 08:18 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Mar 11, 2026, 08:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 27, 2026

Member Ordering Degraded

Detected by Pingoru
Feb 27, 2026, 08:18 PM UTC
Resolved
Feb 27, 2026, 10:15 PM UTC
Duration
1h 57m
Timeline · 2 updates
  1. monitoring Feb 27, 2026, 08:18 PM UTC

    We are aware of an issue where some orders are slow to fulfill or timing out on the member ordering dashboard. We are currently monitoring if the situation.

  2. resolved Feb 27, 2026, 10:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 23, 2025

SPEEDE Transcript and Acknowledgement Delays

Detected by Pingoru
Jul 23, 2025, 07:49 PM UTC
Resolved
Feb 25, 2026, 07:01 PM UTC
Duration
216d 23h
Affected: Parchment Award - Transcript Services
Timeline · 2 updates
  1. identified Jul 23, 2025, 07:49 PM UTC

    Due to processing issues on the SPEEDE server transcripts and acknowledgements may be delayed. We're coordinating with the National Student Clearinghouse team to resolve the delay in their processing as quickly as possible.

  2. resolved Feb 25, 2026, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →