Scribbles incident

Limited Consumer Support Hours

Minor Resolved View vendor source →

Scribbles experienced a minor incident on August 17, 2026 affecting Parchment Award - Transcript Services and Parchment Award - Diploma, Certificate, Badge, CLR, lasting 22d 21h. The incident has been resolved; the full update timeline is below.

Started
Aug 17, 2026, 04:59 PM UTC
Resolved
Sep 09, 2026, 02:48 PM UTC
Duration
22d 21h
Detected by Pingoru
Aug 17, 2026, 04:59 PM UTC

Affected components

Parchment Award - Transcript ServicesParchment Award - Diploma, Certificate, Badge, CLR

Update timeline

  1. investigating Aug 17, 2026, 04:59 PM UTC

    Weather in Manila kept about a third of our support team out today, so we're shortening live support hours to 10 am–4 pm, ET, starting today through the end of the week. That applies to phones and to live chat: within those hours chat transfers to a human agent, and outside them it doesn't.

  2. resolved Sep 09, 2026, 02:48 PM UTC

    This incident has been resolved.