Scribbles incident

Page spins when you try to order a credential.

Minor Resolved View vendor source →

Scribbles experienced a minor incident on July 27, 2026 affecting Parchment Award - Transcript Services, lasting 5h 55m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 02:41 PM UTC
Resolved
Jul 27, 2026, 08:37 PM UTC
Duration
5h 55m
Detected by Pingoru
Jul 27, 2026, 02:41 PM UTC

Affected components

Parchment Award - Transcript Services

Update timeline

  1. investigating Jul 27, 2026, 02:41 PM UTC

    We are currently investigating reports of the page spinning when you are trying to order a credential.

  2. investigating Jul 27, 2026, 04:32 PM UTC

    We are continuing to investigate reports from a small number of users experiencing loading issues when trying to order a credential. This issue is intermittent and does not affect all users or all orders.

  3. monitoring Jul 27, 2026, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jul 27, 2026, 07:02 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jul 27, 2026, 08:37 PM UTC

    This incident has been resolved.