Scribbles incident

Parchment Message "Error: Failed to get orders"

Minor Resolved View vendor source →

Scribbles experienced a minor incident on July 20, 2026 affecting Parchment Award - Transcript Services, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 09:12 PM UTC
Resolved
Jul 20, 2026, 11:03 PM UTC
Duration
1h 51m
Detected by Pingoru
Jul 20, 2026, 09:12 PM UTC

Affected components

Parchment Award - Transcript Services

Update timeline

  1. investigating Jul 20, 2026, 09:12 PM UTC

    We are currently investigating an issue where users are seeing an "Error: Failed to get orders" message when attempting to view their To Do Lists.

  2. investigating Jul 20, 2026, 09:12 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 20, 2026, 09:50 PM UTC

    We are continuing to investigate this issue. Thank you for your patience while our team works towards a resolution.

  4. identified Jul 20, 2026, 10:24 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jul 20, 2026, 10:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 20, 2026, 11:03 PM UTC

    This incident has been resolved.