Schoology incident
Atrieve - Multiple customers in Alberta & British Colombia are unable to access the application
Resolved after 1 hour 48 minutes, affecting HOST03 and HOST07 and 1 more, on January 20, 2026.
All impacted customers have confirmed that they are now able to access Atrieve without any issues. We are considering the issue to be fully resolved and will proceed with closing this incident
Affected components
Update timeline
- investigating Jan 20, 2026, 03:20 PM UTC
We are investigating reports of Multiple British Colombia Users are unable to access Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as We progress towards a resolution.
- identified Jan 20, 2026, 04:03 PM UTC
We have identified that the issue is related to a regional internet service provider. Our team is actively monitoring the situation, and we will provide further updates as more information becomes available.
- resolved Jan 20, 2026, 05:09 PM UTC
All impacted customers have confirmed that they are now able to access Atrieve without any issues. We are considering the issue to be fully resolved and will proceed with closing this incident
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