Schoology incident

Atrieve - Multiple customers in Alberta & British Colombia are unable to access the application

Minor Resolved View vendor source →

Schoology experienced a minor incident on January 20, 2026 affecting HOST03 and HOST07 and 1 more component, lasting 1h 48m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2026, 03:20 PM UTC
Resolved
Jan 20, 2026, 05:09 PM UTC
Duration
1h 48m
Detected by Pingoru
Jan 20, 2026, 03:20 PM UTC

Affected components

HOST03HOST07HOST08HOST11HOST31HOST33HOST09HOST37

Update timeline

  1. investigating Jan 20, 2026, 03:20 PM UTC

    We are investigating reports of Multiple British Colombia Users are unable to access Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as We progress towards a resolution.

  2. identified Jan 20, 2026, 04:03 PM UTC

    We have identified that the issue is related to a regional internet service provider. Our team is actively monitoring the situation, and we will provide further updates as more information becomes available.

  3. resolved Jan 20, 2026, 05:09 PM UTC

    All impacted customers have confirmed that they are now able to access Atrieve without any issues. We are considering the issue to be fully resolved and will proceed with closing this incident