Schoology incident

SchoolMessenger Communicate: Email broadcast delays for Multiple Customers

Critical Resolved View vendor source →

Schoology experienced a critical incident on January 15, 2026 affecting SchoolMessenger Communicate, lasting 3d 19h. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2026, 07:08 PM UTC
Resolved
Jan 19, 2026, 02:12 PM UTC
Duration
3d 19h
Detected by Pingoru
Jan 15, 2026, 07:08 PM UTC

Affected components

SchoolMessenger Communicate

Update timeline

  1. investigating Jan 15, 2026, 07:08 PM UTC

    We are investigating reports of Email broadcast delays for multiple customers within SchoolMessenger Communicate caused due to an issue on one of our vendors. We are coordinating with the vendor to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution..

  2. identified Jan 16, 2026, 01:50 PM UTC

    We have identified the cause for the ongoing issue in SchoolMessenger Communicate and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

  3. monitoring Jan 16, 2026, 03:06 PM UTC

    We have deployed a fix to production that has resolved the issue in SchoolMessenger Communicate. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

  4. resolved Jan 19, 2026, 02:12 PM UTC

    The issue reported for SchoolMessenger Communicate has been resolved and this incident has been closed.