Schoology incident
Atrieve - unable to log in and experiencing performance issues
Resolved after 21 hours 3 minutes, affecting HOST03 and HOST08 and 1 more, on May 13, 2026.
A fix has been deployed by our Vendors to address the performance issues within Atrieve. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
Affected components
Update timeline
- investigating May 13, 2026, 04:08 PM UTC
We are currently investigating reports of users being unable to log in to Atrieve and experiencing performance issues. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
- identified May 13, 2026, 06:06 PM UTC
The cause of the issue within Atrieve has been identified. We have identified that the issue is related to a regional internet service provider. Our team is actively monitoring the situation, and we will provide further updates as more information becomes available.
- monitoring May 13, 2026, 08:11 PM UTC
A fix has been deployed by our Vendors to address the performance issues within Atrieve. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- resolved May 14, 2026, 01:12 PM UTC
This incident has been resolved.
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