Scalepoint incident
Disruption of sandbox environement for ClaimsCORE & HUB
Resolved after 45 minutes, affecting Sandbox, on September 28, 2026.
This inicident has been resolved.
Affected components
Update timeline
- investigating Sep 28, 2026, 08:40 AM UTC
Some of our users are experiencing issues working in Sandbox environments for ClaimsCORE & HUB service. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- investigating Sep 28, 2026, 08:40 AM UTC
Some of our users are experiencing issues working in Sandbox environments for ClaimsCORE & HUB service. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.
- identified Sep 28, 2026, 09:17 AM UTC
A fix is being implemented.
- identified Sep 28, 2026, 09:17 AM UTC
A fix is being implemented.
- monitoring Sep 28, 2026, 09:20 AM UTC
Fix has been implemented. Performance may still be degraded for some users. We are monitoring results and working to resolve any errors.
- monitoring Sep 28, 2026, 09:20 AM UTC
Fix has been implemented. Performance may still be degraded for some users. We are monitoring results and working to resolve any errors.
- resolved Sep 28, 2026, 09:25 AM UTC
This inicident has been resolved.
- resolved Sep 28, 2026, 09:25 AM UTC
This inicident has been resolved.
- resolved Sep 28, 2026, 09:25 AM UTC
This inicident has been resolved.
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