Scalepoint incident

Disruption of service - ClaimsCORE & HUB

Resolved after 1 hour 26 minutes, affecting ClaimsCORE & HUB (HUB Property) and ClaimsCORE & HUB (HUB Motor) and 1 more, on September 28, 2026.

resolved Sep 28, 2026, 07:47 AM UTC

This incident has been resolved.

Started
Sep 28, 2026, 06:20 AM UTC
Resolved
Sep 28, 2026, 07:47 AM UTC
Duration
1h 26m
Detected by Pingoru
Sep 28, 2026, 06:20 AM UTC

Affected components

ClaimsCORE & HUB (HUB Property)ClaimsCORE & HUB (HUB Motor)ClaimsCORE & HUB (HUB Health)

Update timeline

  1. investigating Sep 28, 2026, 06:20 AM UTC

    Some of our users are experiencing issues working in ClaimsCORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  2. investigating Sep 28, 2026, 06:20 AM UTC

    Some of our users are experiencing issues working in ClaimsCORE & HUB system. The issue is being investigated with the highest priority, and we will provide an update as soon as we have additional information to provide and/or the issue has been resolved.

  3. identified Sep 28, 2026, 06:27 AM UTC

    Issue has been identified and we are working to resolve it.

  4. identified Sep 28, 2026, 06:27 AM UTC

    Issue has been identified and we are working to resolve it.

  5. monitoring Sep 28, 2026, 06:52 AM UTC

    A fix has been put in place and we are monitoring results.

  6. monitoring Sep 28, 2026, 06:52 AM UTC

    A fix has been put in place and we are monitoring results.

  7. resolved Sep 28, 2026, 07:47 AM UTC

    This incident has been resolved.

  8. resolved Sep 28, 2026, 07:47 AM UTC

    This incident has been resolved.

  9. resolved Sep 28, 2026, 07:47 AM UTC

    This incident has been resolved.

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